Customer Service/Technical Support

2 weeks ago

Sydney, New South Wales, Australia Swagelok Australia Full time $104,000 - $130,878 per year

Who are we?

Swagelok is a global leader in fluid system solutions, offering high-performance products, assemblies, and services across a wide range of industries — including oil & gas, chemical processing, power, clean energy, medical and manufacturing.

We pride ourselves on delivering engineered solutions with exceptional reliability, backed by our local technical expertise and global capabilities.

The Opportunity

We're looking for a technically minded professional to join our Sydney based team in our customer service team.

Reporting to the Customer Service Manager, you will:


• Prepare accurate quotations and process customer orders involving technical components (valves, fittings, regulators, etc.)


• Provide first-line technical support and product selection guidance to customers


• Record detailed communication notes using SAP and Zendesk


• Manage enquiries and resolve first level technical customer issues with a focus on problem-solving


• Develop strong technical relationships with customers across Australia and New Zealand


• Collaborate with our Sales. Engineering and Field Service teams as part of a cross functional technical support structure

What's in It for You?


• Competitive salary + bonus incentives


• Clothing allowance


• Onsite parking


• Full product and systems training (with a $1500 bonus on completion)


• Career development pathways


• Join a high-performing team that values technical capability and teamwork

What Are We Looking For?


• Mechanical aptitude or technical background in any industry


• Prior experience in internal sales/customer service


• Strong technical problem-solving skills


• High attention to detail in data entry and documentation


• Familiarity with SAP or other ERP systems is a plus


• Strong communication skills and a team-based approach

Requirements


• Must have working rights in Australia and currently residing in Australia.


• Only shortlisted candidates will be contacted. Thank you for your understanding.

If this sounds like you, Click Apply Now

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