Customer Service

2 weeks ago

Sydney, New South Wales, Australia Australian Outdoor Living Full time $40,000 - $60,000 per year

ABOUT US

Australian Outdoor Living, a family-owned and operated business, has proudly served homeowners across the nation for 20 years, building a reputation as a trusted leader in the home improvement industry.  With 6 strategically located branches nationally, we bring our expertise and high-quality products to communities across Australia.  Our comprehensive range of outdoor home improvement solutions caters to diverse needs and budgets; we enhance our homeowners' outdoor living spaces.

ABOUT THE ROLE

As a Customer Service Representative, you will play a key role in driving the success of our brand by engaging with potential customers at our branded pop-up stands in major shopping centres. Your goal? Start meaningful conversations, collect customer details, and help connect them with our expert sales team — no hard selling required

Key Responsibilities include:

  • Promote Australian Outdoor Living's products to potential customers
  • Collect customer contact details for our sales team

  • Explain the benefits of our products in a simple and engaging way

  • Provide outstanding customer service

  • Assist in promoting special offers, campaigns, and product updates
  • Represent and be an ambassador for the Australian Outdoor Living brand
  • Ensure your stand area is clean, organised, and presentable

ABOUT YOU

  • Experience in retail, sales, promotions, or other customer-facing roles (desirable)
  • A confident communicator with excellent people skills
  • Punctual, reliable, and self-motivated
  • Available for flexible work across a 7-day rotating roster
  • Possess a valid driver's licence and reliable vehicle
  • Willing and able to travel to all designated locations, including Hornsby (north), Sutherland Shire (south), Penrith (west) and the Vaucluse/Bondi Junction area (east)
  • Clear verbal and written communication skills, with the ability to connect quickly, identify leads, and capture information accurately

WHAT WE CAN OFFER

  • Weekly and monthly bonus incentives available
  • Embrace work life balance with flexible work hours on offer across a 7-day rotating roster
  • Comprehensive training, development, and support
  • Autonomy to work independently and manage your schedule
  • Weekly pay cycle
  • Access to our Employee Assistance Program and annual flu vaccinations

To apply, please submit your application via SEEK, including your resume and a cover letter outlining why you'd be a perfect fit for this role.

Please note that only shortlisted candidates will be contacted.

Australian Outdoor Living is an equal opportunity and non-discriminatory employer and encourages applicants from diverse cultures and backgrounds to apply. Applicants must have the right to work in Australia.

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