Network Operations Analyst

Job Description

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world.

DXC provides IT managed services and solutions that help our customers do things faster and smarter and provide them with sustainable competitive advantage. We help customers to take advantage of the key technology trends that are shaping the business landscape and get ready for what comes next. At DXC we pride ourselves on delivering excellence in everything we do.

About the Role- At DXC Technology, we harness the power of technology to deliver mission-critical IT services that drive business outcomes. As a Level 1 Network Operations Analyst, you will be part of a high-performing team responsible for the first line of support in a dynamic, multi-vendor environment. This role is ideal for professionals who are passionate about network operations and thrive in a collaborative, fast-paced setting.

Key Responsibilities

• Perform initial triage and verification of network events and alerts

• Log and manage incident records in alignment with ITIL standards

• Respond to inbound support calls and create incident tickets

• Troubleshoot and resolve incidents or escalate to appropriate teams

• Coordinate with vendors and field services to ensure timely resolution

• Document root cause analyses (RCAs) and support RMA processes

• Investigate, diagnose, and validate incidents upon contact

What We're Looking For

• Bachelor's Degree or Diploma in Information Technology or related discipline

• 2–3 years of experience in networking or network support roles

• Strong communication and interpersonal skills

• Ability to operate effectively in a multi-vendor environment

• Familiarity with ITIL processes and service management principles

• Certifications such as CCNA or CIPA are highly regarded

Technical Proficiency

• Cisco networking devices

• HPN devices (H3C, ProCurve, 3Com, Aruba) – optional

• F5 technologies

• Riverbed SteelHead appliances

Why DXC? At DXC, we value inclusion, integrity, and innovation. You'll be empowered to grow your career, supported by a global team that's committed to delivering excellence for our customers and communities.

Trust, Transform & Thrive with a company whose mission is to lead clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

If you are a self-starter with a strong customer focus and a results oriented approach complimented by your strong verbal and written communication skills, we would like to hear from you.

Your working environment

Virtual/flexible/on-site/travel
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

How to apply & our commitment to you in return

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.