Network Incident Manager

5 days ago


Adelaide, South Australia beBeeNetwork Full time $80,000 - $120,000
Job Description

We are seeking a highly skilled and motivated Level 1 Network Operations Analyst to drive business continuity in our fast-paced, multi-vendor environment.

About the Role

This critical support role involves managing network incidents, troubleshooting, and coordinating with vendors.

The position is ideal for professionals passionate about network operations and collaborative work.

Key Responsibilities
  • Initial triage and verification of network alerts
  • Logging and managing incidents according to ITIL standards
  • Responding to support calls and creating incident tickets
  • Troubleshooting and escalating issues as needed
  • Coordinating with vendors and field services
  • Documenting root cause analyses and supporting RMA processes
Technical Skills
  • Experience with Cisco networking devices
  • Knowledge of HPN devices (optional)
  • F5 technologies and Riverbed Steel Head appliances
  • Bonus: Python, scripting, or programming skills
Work Environment

Flexible work arrangement available including virtual, on-site, and travel options tailored to operational needs and individual preferences.

Culture and Benefits

Commitment to fostering an inclusive culture and offering competitive pay, benefits, training, and career growth opportunities.



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