Manager, Restorative Engagement, Information and Support

This role is Fixed Term until 31 December 2026.

About the Role

The Manager, Restorative Engagement, information and Support, plays a crucial leadership role implementing the Department's reforms to strengthen information and support for victim-survivors of historical child sexual abuse in Victorian government schools.

This role will sit within the Branch's Restorative Engagement, Information and Support unit. The Manager will lead components of work across the reform streams based on the skills, qualifications and experience they bring to the role, which might include management of the unit's online information hub and telephone service for victim-survivors, management of the counselling assistance payments program, leading communications, governance processes, and reporting requirements, supporting internal and intergovernmental committees, and managing victim-survivor and other stakeholder consultation and engagements.

The Manager will also play an important leadership role in strategic planning, training and induction, staff wellbeing, research, development and ongoing maintenance of branch documentation, processes and procedures, business rules, records management, reporting, and evaluation.

The Manager may be required to support the case work of the branch's Sexual Harm Response unit and will also perform other duties across the branch and broader division as required.

Capabilities

The Manager must demonstrate:

• excellent communication skills (written, listening and verbal), attention to detail, sensitivity, empathy, and resilience
• exceptional people management, interpersonal and stakeholder management skills
• cognitive flexibility to manage competing priorities in a fast-paced environment
• strong skills and experience in preparing complex briefs, reports and papers to senior leaders
• ability to work as a strong team player, with a commitment to contributing to and maintaining a healthy and positive workplace culture
• strong organisational skills including excellent and comprehensive record-keeping skills
• strong problem-solving skills
• a genuine commitment to restorative engagement for current and former students who have been harmed in the care of the Victorian government school system.

Mandatory Qualifications

Qualifications in social sciences, counselling, law, or other relevant qualification is essential.

About the Branch

The Restorative Engagement, Information and Support (RESS) branch is responsible for supporting Victorian government schools and the department respond to current and historical incidents of child sexual abuse by an adult working in a Victorian government school. The Branch has two units:

• The Restorative Engagement, Information and Support unit, which is responsible for implementing a number of reforms to strengthen supports for victim survivors of historical child sexual abuse in Victorian government schools including management of an online hub and telephone service for victim-survivors, establishing and operating a restorative engagement program, publishing and maintaining a policy on memorials in schools, and supporting the Victorian government's public apology to be delivered in Parliament for victim survivors of child sexual abuse in government schools.
• The Sexual Harm Response unit which supports schools and other areas of the department respond to allegations, findings and charges of child sexual abuse by an adult working in a Victorian government school, with a focus on child safety and wellbeing

The Branch manages a variety of functions to support its two work units including the department's counselling assistance payments for current and former students who have experienced child sexual abuse by an adult working in a government school, the branch's case and records management system, and reporting to senior leaders on the work of the branch.

About the Department

The Department of Education offers learning and development support and services for all Victorians.

The Department aims to provide every student in Victoria with equal access to high-quality public education. Our vision is to enhance student experiences and wellbeing and provide educators with the resources they need to guide young people.

About the Division

The Restorative Engagement and School Support (RESS) Branch sits within the Operational Policy, School Engagement and Compliance (OPSEC) Division - a supportive, respectful, positive, and collaborative team with a culture of high integrity, responsiveness and accountability.

OPSEC Division is responsible for a range of functions, with a collective overarching focus on supporting schools with child safety, operational policy and compliance activities, reducing administrative and compliance burden for schools, and streamlining the volume and timing of communications to schools.

How to apply

Click Apply Now to submit your CV and a cover letter outlining the skills, capabilities and experiences that you would bring to this role.

Further Information

For more details regarding the role requirements and capabilities, refer to the attached Position Description.

For further information about the role, please contact Jane Carew-Reid, Director, on mobile or Jane.Carew-

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page.

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on Wednesday 22 October 2025.