Business Analyst

We are seeking a talented individual to join our Transformation team at Marsh. This role can be based in Sydney or Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.

Business Analyst
As we embark on a strategic initiative for the Pacific region, to transform the business and enhance operational efficiency, we are expanding the Transformation Team in Sydney to include a detail-oriented and proactive Business Analyst to join the program team.

In this role, you will be responsible for conducting current state assessment in terms of processes, systems, roles & responsibilities and organizational structures and develop solutions to address them. This role involves working with different business segments, cross-functional teams to identify process simplification, standardisation, automation/digital opportunities and collaborate with them in driving improvements.

12-month contract initially

We will count on you to:

• Collaborate with client-facing leaders and brokers to map the current end-to-end landscape/processes including hand-offs, technology used etc
• Conduct discovery assessments and analyse associated data to identify opportunities for simplification, standardisation, automation, centralisation & right-shoring
• Create a summary of findings and proposed recommendations from the discovery assessment to get leadership alignment
• Assist in creating business cases with inputs from key business and program stakeholders
• Keeping a close track of benefits in-line with the business case and assist in regional and central reporting for the program
• Conduct gap assessment from the existing Marsh Target Operating Model (TOM) design and share findings with key stakeholders to align on way forward
• Collaborate with stakeholders to gather, analyze, and document business requirements for the specific improvement initiatives.
• Facilitate communication between technical teams and business units to ensure clear understanding of requirements.

What you need to have:

• Strong business analysis, organisational design, and process improvement experience
• Proven track record in driving continuous improvement or transformations
• Experience in the building of implementation artefacts such as policies, procedures, system user documentation, communication and training material
• Excellent stakeholder relationship and communication skills (written and verbal)
• Strong documentation, presentation, and negotiation skills
• Strong understanding of operational efficiency and cost management principles
• Proven experience as a Business Analyst, preferably within operational or financial projects/organisations
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• Proficiency in process mapping tools (e.g., Visio etc).
• Ability to work independently and as part of a team in a fast-paced / complex environment.
• Experience with data analysis and reporting tools (Excel, Power BI, Tableau) is a plus.

What makes you stand out:

• Experience in large-scale program delivery or transformations
• Experience working in large and complex organizations working with diverse stakeholders
• Familiarity with Centre of Excellence (COE) frameworks and best practices
• Knowledge of change management principles and practices
• Previous experience within an insurance brokerage environment

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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