Customer Service Agent

Customer Service Agent

Balcatta, WA

• Largest family-owned equipment hire company in AUS & NZ
• Free Onsite Parking | On the job training | Great employee benefits
• Be part of a great team & company culture

With Kennards Hire You CanAs a company that's been around since 1948, we know what matters most: family and it's at the heart of everything we do. We're the largest family-owned equipment hire company in Australia and New Zealand, with more than 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the best hire company in the world. We're committed to growing sustainably and innovating in ways that benefit our people, our customers and our business. And at the end of the day, we're all focused on delivering what we say we will do - make our customers' jobs easy.

About the role

As the first point of contact for our customers, the focus of the Customer Service Agent is to deliver exceptional customer service, determine customers' needs and help find the best solution by working collaboratively with our branch network. There is a lot to learn and one day is never the same.

• 40 hour working week, our customer service centre operates from 6.30 am to 5.30pm
• Staggered 8 hour shift on a rotating roster including Saturdays
• Package + Profit share bonus + weekend allowances
• On the job training + induction in a branch near you where you get hands on experience working on our product range

Responsibilities

• Respond to customer needs via telephone, emails and other channels whilst providing exceptional customer service
• Provide customers with product and service information including essential information for all hires specifically safety information
• Source equipment to meet customer needs via our branch network
• Complete administrative duties such as creating, updating and finalising hire schedules
• Coordinate equipment deliveries, transfers, pick-ups, repairs, changeovers and breakdowns
• Professionally handle customer enquiries in our hard working culture
• Liaise with multiple departments and stakeholders to effectively ensure customer's requirements are met.
• Assist with customer specific reports and portal maintenance

About you

You are passionate about customer service, thrive in a dynamic environment, and want to be part of a family-oriented company that values growth and innovation.

• Customer service experience, including digital, phone, and email.
• Dedication to exceptional service and strong customer focus.
• Proficiency in communication, MS Office tools, and problem-solving.
• Detail-oriented, adaptable, and skilled in multitasking.
• Motivated to excel in a phone-based role, with administrative expertise

Why Join the Kennards Hire Family?

At Kennards Hire, you're not just doing a job - you're part of a team that backs each other every day. No matter your title, your contribution matters. And we reward it. Here's why our team members stick around:

• Access to Discounted Equipment Hire - Tackle your own DIY or home projects with confidence using quality gear at a discounted rate.
• Profit Share Program - Share in the wins with performance-based bonuses paid twice a year.
• Salary Continuance Insurance - Enjoy peace of mind with income protection after 5 years of service.
• Leave Conversion - Take more time off with up to 5 days of unused sick leave converted into annual leave each year.
• Paid Parental Leave - Whether you're the primary or secondary carer, we've got your back as your family grows.
• Extra 1% Superannuation - Invest in your future with an additional 1% super contribution after 5 years.
• Salary Sacrifice Options - Save on tax while growing your super.
• WHEREFIT Discounts - Enjoy exclusive deals on fitness memberships, activewear, healthy meals, and wellness services.