Service Delivery Manager

Job description

At BAE Systems Australia

• Do interesting work that MATTERS
• ENJOY what you do
• GROW your career
• Be YOU

We work in a thriving sector – one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible.

Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work.

About the OPPORTUNITY

We have an exciting opportunity for a Service Delivery Manager to join our Aircraft Sustainment team based at Wagga Wagga NSW, reporting to the Project Manager.

We embrace flexible work arrangements at BAE Systems Australia, such as working a 9-day fortnight.

As the Service Delivery Manager, you will be responsible for supporting the Project Manager by co-ordinating the planning, monitoring and controlling all aspects of Financial Management, Project Control, and Business Improvement within their area of responsibility to achieve optimum financial success and meet operation and strategic business objectives.

The Service Delivery Manager will also be responsible for supporting the Project Manager representing the Project within customer forums where Project business operating model are being considered for both current business and future prospects. In the conduct of assigned duties, the Service Delivery Manager must maintain the goodwill of the Customer, Industry Partners, and BAE Systems Australia management whilst providing effective leadership of the team.

Key responsibilities include:

• Provide leadership to a small team of individuals.
• Support the preparation, update and submission of project plans and other project management deliverables.
• Support establishment and maintenance of the Performance Measurement Baseline.
• Coordinate preparation of monthly reports on rolling forecasts and other relevant business information.
• Identify project opportunities and risks and ensure identified mitigation strategies are implemented and effective throughout contract phases.
• Contribute to provision of a holistic business performance and control service which enables confident decision making based on the provision of quality information in a timely manner.

About YOU

• Project Management qualifications highly desirable.
• Prior experience in trades or aviation will be highly regarded.
• Previous experience leading/motivating a team across a number of business areas to shape and implement business requirements.
• Intermediate MS Office skills, especially in Word, Excel and PowerPoint.
• Ability to negotiate with and influence internal and/ or external stakeholders in a way which generates business benefit whilst maintaining key relationships.
• Knowledge of project management principles and processes including working knowledge of Earned Value Management (EVM).

We believe in hiring for potential, we know that some candidates hesitate if they don't tick all the boxes.  If this role interests you, but you don't meet all the criteria, we still encourage you to apply.

About US

You will be joining a workplace that truly cares about your wellbeing.

Our people are diverse and we value the variety of perspectives this brings, we know that a culture that is inclusive and fosters a sense of belonging is a place we can all make the most of our unique talents and be our best.

As Australia's largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore where your career might take you whether that is a traditional career path or squiggly one, there are infinite possibilities for you at BAE Systems Australia.

BAE Systems recognises the sacrifices of those who have served our Nation and their families.  We support our veteran community through our internal veteran network (VetNet Australia) and strong charitable partnerships, internal offerings including reserve service leave, a Veteran Mentoring Program and other exclusive offerings available through our strategic partners.

We welcome applicants from all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience; and strongly encourage applications from Aboriginal and Torres Strait Islander people for all positions.

We are proud to be recognised as an employer of choice for women by WORK180.

Awarded the 2024 Quarter 1 Benchmarcx Triple R- Excellence In Candidate Experience Certification. As a member of the Circle Back Initiative we commit to respond to every applicant.

To learn more about our competitive employee benefits, flexibility, other employment opportunities and what to expect from our recruitment process please visit:

Clearances

As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances. Further information regarding security clearances.

International Traffic In Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role. Please visit this webpage for more information.