UX Research Specialist

1 day ago

Sydney, New South Wales, Australia Trip group Full time $90,000 - $120,000 per year

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of , Ctrip, Skyscanner, and Qunar.

Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction:

We are looking for an experienced Senior UX/ User Research Specialist (Product QA) to join our global User Experience and User Research team. You will be responsible for evaluating the product user experience of in the market, identifying gaps between Trip and it's competitors, and collaborating cross-functionally to address user pain points in the US and Australia market. You will also be responsible to conduct user research for the two countries for market growth or product topics.

In this Role, you'll get to

  • Monitor product user experience (quality) metrics (NPS, CPO, etc.) and provide valuable local insights to HQ teams
  • Regularly conduct user research, competitor analysis, or expert testing to identify any product quality defects and gaps compared to competitors.
  • Utilise data analysis skills to analyse product user experience (quality) metrics and user behaviour data.
  • Build long-term collaboration mechanism with multi-teams (Regional and HQ) to address user pain points and improve overall product experience.

What you'll Need to Succeed

  • Bachelor's degree – UX/ User Research, Data Analysis, or any related field is a plus
  • At least 3 years experience in user experience/user research/data analysis/Product manager/PMO or related fields in the internet industry.
  • Excellent analytical skills with a strong understanding of data, preferable with knowledge of SQL and BigQuery.
  • Knowledge of design thinking and user experience is highly preferred.
  • Fluency in English is required to effectively communicate with international teams and clients.
  • Experience in the travel and e-commerce industry is a plus.

Why Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What's more?

  • Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

  • Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

  • We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

  • We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at

Have a good trip, and see you soon

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