Service Delivery Manager

Service Delivery Manager – ACL, SST & CLS Programs (Kempsey area)

Location: Mid North Coast (Kempsey area)

Employment Type: Permanent Full-time

About the Role

We are seeking a dynamic and experienced Service Delivery Manager to lead and coordinate service delivery across our ACL , SST, and CLS programs. This role is pivotal in ensuring high-quality, person-centred services that align with our values and strategic goals.

Key Responsibilities

• Lead and manage service delivery across ACL, SST, and CLS programs, ensuring consistency, quality, and compliance.
• Collaborate with multidisciplinary teams to drive continuous improvement and innovation in service delivery.
• Monitor program performance, outcomes, and client satisfaction, using data to inform decisions.
• Support staff development and performance through coaching, supervision, and training.
• Ensure services are trauma-informed, strengths-based, and culturally responsive.
• Liaise with internal stakeholders, funding bodies, and community partners to maintain effective relationships and service integration.
• Contribute to strategic planning and reporting activities.

About You

• relevant qualifications in Disability, Community Services, or a related field.
• Proven experience in service delivery management within the community, mental health, or disability sectors.
• Strong leadership, communication, and stakeholder engagement skills.
• Demonstrated ability to manage complex programs and drive outcomes.
• Knowledge of trauma-informed and recovery-oriented practice frameworks.
• Ability to work collaboratively in a fast-paced, multidisciplinary environment.
• Current NDISWSC,and WWCC (Or willingness to obtain)
• Current NSW Drivers Licence
• Why join New Horizons and amazing benefits we offer?

· New Horizons pays above the award & penalty rates

· Salary packaging options that reduce your taxable income and increase your take-home pay Up to $15,900 for general living expenses and $2.6K meal & entertainment & Novated Leasing.

• Monthly RDO's in addition to annual leave (Fulltime - employees only)
• Fitness Passport – Discounted gym membership
• Employee Assistance Program (EAP) for employees and family members.

· Paid Parental Leave: Comprehensive leave to support growing families.

At New Horizons, we are passionate about creating a unified organisation where our teams work seamlessly together to deliver exceptional service that enhances the lives of our customers while at the same time improving employee experience and career development opportunities. We align our work with our organisation's values - fostering a culture of collaboration, trust, and accountability. As part of our team, you'll be empowered to take initiative and use your talents to improve the lives of our customers. Together, we are a community committed to transforming lives through our services, embracing challenges with creativity and adaptability for lasting positive impact.

How to Apply

To register your interest, please click 'Apply Now' and provide a resume and cover letter outlining your suitability for the role.

If you have questions about this role, or would like to discuss any reasonable adjustment you may require throughout the recruitment process, or require alternate method of submitting your application, please email

Due to high volume of applications, only shortlisted candidates will be contacted

IMPORTANT: New Horizons is an equal Opportunity Employer, and our people represent the community which we service. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds. Due to the specific support needs of the customer base and the inherent program requirements, there is a genuine occupational requirement for female applicants to apply, under the exception clause of the NSW Anti-Discrimination Act 1977 – Section 31.

New Horizons values diversity and encourages applications from people from all walks of Life. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support.

New Horizons acknowledges all aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.