Research Librarian

Norton Rose Fulbright provides a full scope of legal services to the world's preeminent corporations and financial institutions. The global law firm has more than 3,000 lawyers advising clients across more than 50 locations worldwide covering Europe, the United States, Canada, Latin America, Asia, Australia, Africa and the Middle East.

Reporting to the Head of Library and Information Services the Research Librarian provides support to fee-earners and the business services team with a focus on connecting library users with legal research resources, current awareness solutions and business intelligence information.

Responsibilities

Research and Current Awareness:

• Deliver client/user facing support as directed
• Identify and utilise the best available research resources for information needs.
• Monitor the library's technical systems and commercial subscriptions diagnose errors initiate and settle resolution process.
• Maintain accurate data held in library systems
• Deliver authoritative research content to fee-earners and business support teams.
• Administer current awareness systems that meet the needs of fee-earners and business support teams.
• Conduct induction training and participate in the delivery of training and education services as directed.
• Engage with Head of Library and Information around process and procedure efficiencies.

Professional Development:

• Support and promote a culture of continuous improvement and collaboration.
• Identify and engage with professional growth and skill enhancement opportunities.
• Promote awareness of library services to fee-earners and business services teams.
• Attend and complete mandatory training and education

Client Service and Relationship Management:

• Fulfil requests for support according to required deadlines and timing
• Deliver excellent client service delivery by managing priorities and developing professional relationships.
• Build and maintain client relationships, ensuring their needs are met and exceeded.
• Deliver information support to clients providing an opportunity to enhance and improve work outcomes.
• Allocate appropriate capacity to maintaining library systems and physical space.

Financial Management:

• Advise on library budget expenditure, ensuring cost-effective utilisation of resources.
• Comply with financial controls and reporting mechanisms to track operational expenses and ensure accountability.
• Ensure invoices, receipts and related documentation are retained and made available as needed

Process Improvement:

• Identify process improvements to enhance productivity and efficiency in the delivery of library services.
• Comply with licencing and copyright requirements.

Technology and Innovation:

• Maintain awareness of emerging information products and innovations in information delivery practices.
• Build awareness of industry trends and technological advancements to enhance the user experience and research outcomes.

Risk Management and Compliance:

• Identify and communicate any existing or emerging risks.
• Assist with audits and assessments to identify areas for improvement.
• Maintain awareness and comply with applicable policies.

Requirements

• Completed or progress in undergraduate or post-graduate qualification in Library and Information Science, Knowledge Management.
• Qualifications and/or certifications in and area relevant to the firm's business.
• Experience in a professional services library and information services environment is highly desirable.
• Demonstrated ability to collaborate and cooperate within a professional services environment.
• Experience in delivering advanced information support in a professional services environment.
• Sound communication and interpersonal skills.
• Focus on efficiency and continuous improvement.
• Strong skills in the use and application research resources.
• Ability to manage priorities in a fast-paced environment.
• Demonstrated ability to promote library services.

Norton Rose Fulbright values diversity and strives to create an inclusive environment. We are proud that Norton Rose Fulbright in Australia has been recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) as well as a gold tier employer for LGBTI Inclusion through the Australian Workplace Equality Index. In 2023 we were re-accredited as a Family Inclusive Workplace and always encourage people to discuss flexible and hybrid work options with us.

We encourage Aboriginal and Torres Strait Islander candidates to apply.

To apply online click the 'Apply' button below. If you require any adjustments to the recruitment process or if the application portal is inaccessible to you, please don't hesitate to contact Scott Baker via or  for a confidential discussion .

If you are trans or gender diverse and would like a confidential discussion before applying, please contact Yvette Borradale or Scott Baker

Please be aware in the course of routine work *some of our lawyers and teams can be exposed to details of trauma. The firm has controls in place including educational and psychological support. Our talent team can provide further details.*