Mass Market Billing Officer

Are you passionate about renewable energy and eager to make a positive impact? Do you thrive in a supportive and collaborative work environment where your contributions are valued and recognised? If so, we have the perfect opportunity for you

About Diamond Energy, an Energy Bay Brand

Energy Bay is rapidly expanding along the renewable energy value chain and across multiple geographies, with the goal of decarbonising industry.

Established in 2016, Energy Bay offers specialised distributed renewable energy solutions to facilitate enterprise customers and property landlords through the energy transition. Founded on the values of innovation, value creation and social responsibility, Energy Bay is backed by impact capital from Australia's largest private financial sponsors, including Grok Ventures, Soletto and Skip Capital.

An exciting opportunity has arisen in the Billing team at Diamond Energy, an Energy Bay brand. We have 2 new openings in the Billings team: 1 full time permanent and another 12-month fixed-term contract with potential for extension.

We're seeking a proactive Mass Market Billing Officers to support the delivery of accurate and timely billing services tailored to specific customer categories and scenarios. This includes executing billing processes efficiently, validating and reconciling data, and promptly resolving any exceptions or discrepancies to uphold high standards of accuracy and customer satisfaction.

Diamond Energy prides itself as a leading renewable energy, electricity retailer that has earned a CHOICE recommendation in 2023 We are dedicated to providing sustainable and clean energy solutions to our customers. As a growing company with big dreams, we offer an exceptional working environment where you can expand your experience and be part of a meaningful mission to create a greener and cleaner future.

To learn more about Diamond Energy, please visit

Energy Bay Culture

Energy Bay has a distinctly unique, transparent, and constructive company culture. We are a team focused on maximising the scale and impact we create in the energy transition. We are seeking to build on our existing culture and create a diverse team with wide range personal and professional experience, with a long-term focus on execution and the highest standards of delivery.

Our Vision: Generating Change

Our Mission: Your partner in delivering decentralised net zero energy solutions

Our Values: Zero Harm | Enduring Solutions |Customer Driven |Trusted Partner

As the Billing and Commercial Officer, you will:

• Billing Lifecycle Management: Handle all aspects of billing across the customer lifecycle, including initial bills, automated billing, exception handling, and final billing for mass market, off-market, commercial & industrial (C&I), and generator connections.
• Support for C&I Billing Operations: Aid with billing processes and account management for C&I customers.
• Product and Tariff Audits: Conduct regular audits and reviews of products, tariffs, customer accounts, and other relevant areas as needed.
• Issue Resolution and Analysis: Perform ad-hoc billing tasks to investigate, analyze, and resolve specific issues or exceptions.
• Monthly C&I Billing Activities: Manage all monthly billing tasks for Commercial & Industrial (C&I) customers, including preparation and maintenance of the weekly C&I billing dashboard.
• Off-Market Billing Operations: Execute billing tasks for off-market customers and maintain the associated off-market dashboard.
• Mass Market Billing Processes: Oversee mass market billing activities, including automated billing runs and upkeep of the mass market billing dashboard.
• Identify problems, ongoing issues and opportunities for improvement

You will be successful in the role if you possess:

• Energetic and positive mindset.
• Highly effective communicator, both verbally and in writing.
• Capable of working independently and collaboratively within a supportive, fast-paced, and evolving team environment.
• Proactive approach with a strong sense of initiative.
• High attention to detail with a strong commitment to follow-through and task completion.
• Proficient in Microsoft Office Suite.
• General IT proficiency, including experience with Outlook and CRM platforms.
• Skilled in data management tools and technologies, including programming languages such as SQL and Python, and Excel capabilities is highly regarded.
• Effective time management and ability to handle complex tasks efficiently.
• Genuine interest in the regulatory framework and operations of the electricity market.
• Understanding the basics of Energy Industry value chain is preferred.

You'll love working here because:

• We believe in responsibility and reward you for taking initiative

• We're a successful, fast-growing company with an entrepreneurial vibe

• We love to promote internally and offer development opportunities

• Comprehensive training and mentorship from experienced professionals

• New office location, with stunning panoramic views, close to Burnley train station

• We have a great work culture, come and join our team

By joining our team, you'll be contributing to supporting renewable energy. Your work as a Mass Market Billing Officer will directly impact our ability to help our customers live greener and cleaner.

Ready to Generate Change?

Apply now and be part of a company that's powering a cleaner future.

Diamond Energy is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.