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VIC Operations Manager

2 weeks ago

Melbourne, Victoria, Australia Ozone Hospitality Services Full time $70,000 - $120,000 per year

STAFF BENEFITS

  • Celebrations for Housekeeping Week & Events: Encouraging camaraderie and team spirit.
  • Employee of the Month Recognition: Celebrating top performers with rewards.
  • Gift Cards and Incentives: Showing appreciation for dedication and excellence.
  • On-the-Job Training: Providing continuous learning opportunities for personal and professional growth.

ABOUT THE ROLE

The VIC Operations Manager supports the State Manager in overseeing the daily operations of the housekeeping department, works across different sites provides temporary support and management for housekeeping departments at multiple locations.

This role ensures the highest standards of cleanliness, hygiene, and guest satisfaction within all areas of the property, including guest rooms, public spaces, and back-of-house areas. The ideal candidate is highly organized, proactive, and has a keen eye for detail.

GENERAL DUTIES:

  • Visit multiple properties or locations as needed, stepping in for absent Housekeeping Managers, being hands-on whenever needed.
  • Assist in managing the housekeeping team, including supervisor, room attendants, public area attendants, and houseman.
  • Coordinate daily work schedules, allocate rooms, and delegate tasks to ensure effective cleaning coverage.
  • Train, mentor, and motivate housekeeping staff, ensuring adherence to company standards and service expectations.
  • Conduct daily inspections of guest rooms, corridors, and public spaces to ensure quality standards are met.
  • Handle guest feedback and resolve housekeeping-related issues promptly to maintain guest satisfaction.
  • Ensure compliance with health, safety, and sanitation regulations.
  • Train staff on safety protocols and proper usage of cleaning chemicals and equipment.
  • Maintain records of cleaning schedules, stock levels, and staff attendance.
  • Assist the Executive Housekeeper with scheduling, budgeting, and performance evaluations.

ABOUT OZONE HOSPITALITY SERVICES

With over a decade of expertise in housekeeping and commercial cleaning, Ozone Hospitality Services proudly serves hundreds of clients across Australia. Our comprehensive knowledge spans every facet of hotel housekeeping and commercial cleaning, making us a trusted partner in the industry.

We are committed to delivering unbeatable prices nationwide while upholding the highest cleaning standards and fostering transparent communication. Our strong focus on the accommodation sector reflects our deep appreciation for quality and the guest experience.

At Ozone Hospitality Services, we provide exceptional outsourced housekeeping services that effortlessly align with your hotel's brand, standards, and image. Let us help you create an inviting environment that leaves a lasting impression on your guests

ABOUT YOU

As someone with previous experience in the hospitality industry, you will possess a passion for delivering excellent service.

  • Minimum of 3 years in housekeeping or a related role, with managerial experience preferred.
  • Strong attention to detail and excellent organizational skills.
  • Effective leadership and communication abilities.
  • Proficiency in housekeeping management software is advantageous.

HOW TO APPLY

Please upload your resume and complete the requested work history and education information on the application page (you are encouraged to detail any (and all) certificates or licence(s) information under the education section).

If you are a dedicated professional with a passion for maintaining high standards of cleanliness and guest satisfaction, we invite you to apply for the advertised position at Ozone Hospitality Services.

We are an Equal Opportunity Employer. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply. We appreciate all applications for this position but may only be able to contact the successful candidates for an interview.

This is a great opportunity to work for a distinguished brand and to take your career to the next level.