Case Manager, Domestic and Family Violence

Be part of an organisation dedicated to creating a future where gender equality is a reality. With increased funding and plans to expand our services, we are seeking multiple passionate and committed Case Managers to join our growing Domestic and Family Violence Team in Darwin. These identified positions are open to women and gender diverse people.

• Location: Darwin - Larrakia Land, with planned travel
• Type: Office
• Contract: Full-Time and/or Part-time | Ongoing
• Salary:  Social & Community Services Level 4 | $44.58 to $47.97 per hour + Super
• Benefits: Salary packaging up to $18,550 + paid parental leave + career development + group reflective practice

About YWCA Australia

For over 140 years we have been working at the forefront of gender equality through our housing, community programs and advocacy. Our purpose is making young women's leadership and women's housing our priority for gender equity in Australia. Learn more about us here.

About the team

The Gendered Violence and Family Programs Team provided a vital role in supporting cis, non-binary and gender diverse women and their families impacted by domestic and family violence.

Joining our Gendered Violence and Family Programs Team means becoming part of a passionate group committed to trauma-informed, client-centred care and meaningful social change.

About these opportunities

In these roles, you'll have the chance to work across a range of programs, including Domestic and Family Violence, Safe House Support, Keeping Women Safe in Their Homes (Darwin and Katherine), and HomeSafe.

As a Case Manager, you will deliver client-centred case management to individuals who have experienced domestic or family violence.

In this role you will:

• Deliver crisis intervention, risk and safety planning, and holistic support under YWCA frameworks.
• Conduct intake assessments using the NT Common Risk Assessment Tool.
• Facilitate property safety upgrades in collaboration with clients.
• Build respectful relationships with clients and stakeholders from diverse backgrounds.
• Maintain accurate case notes and reports; participate in after-hours on-call roster.

About You

The ideal applicant will have:

• Tertiary qualifications in Community Services, Social Work, or a related field.
• Proven experience in culturally appropriate, strength-based case work with women affected by domestic and family violence.
• Strong knowledge of domestic and family violence issues, including legal, child protection, and policy frameworks.
• Excellent relationship-building, communication, and interpersonal skills.

Don't meet every single requirement? At YWCA Australia we are dedicated to building a diverse, inclusive and authentic workplace.  If this role speaks to you but your past experience doesn't align perfectly, we encourage you to apply anyway.

Questions?

If you have questions about this opportunity please contact Stephanie Metry, Manager, Gendered Violence and Family Programs – P: E:

Thinking of relocating to the Top End?

Whether you're based outside Darwin or considering a lifestyle change, this is your chance to take a meaningful step forward in your career while making a real impact. Additional benefits working in Darwin:

• Extra leave – enjoy an additional week of annual leave
• Relocation allowance – we'll help you make the move
• 14 weeks paid parental leave – with superannuation
• Ongoing learning and development – grow your skills and career
• Early access to long service leave from 7 years of continuous service

Why The Y?

At YWCA Australia, our culture - The Y Way - is grounded in intersectional feminism and guided by our values: Striving for Equality | Acting from the Heart | Working Better Together.

In our most recent culture survey (with 78% team member participation), our people told us:

• 93% would recommend YWCA as a great place to work
• 97% know our values
• 93% know how to bring those values to life in their work
• 95% said their leader consistently reflects our values in their behaviour and interactions
• 96% feel supported by their team
• 95% felt able to take time out when needed

Ready to join a team that makes a difference?

We want to hear from you Submit your resume and a cover letter outlining why you are the ideal candidate for this role

Applications close at the end of the day on 30 November 2025.

We're excited to find the right fit and will be reviewing applications as they come in. Submit yours early for priority consideration, as the role may close before the advertised deadline.

Please connect with us at any time during the recruitment process if you require assistance to fully participate. 

Please note that preferred candidates must hold, or be willing to obtain, a valid National Police Check, a state-based Working with Children Permit, valid Drivers' Licence and complete a medical declaration.