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Full-Time Reservation Agent

2 weeks ago

Sydney, New South Wales, Australia STAY KULA Full time $60,000 - $80,000 per year

We are seeking a detail-oriented and customer-focused Full-Time Reservation Agent to join our dynamic team. In this hybrid role, you will be responsible for managing reservations, assisting guests with inquiries, and ensuring a smooth booking process.


Key Responsibilities

  • Handle incoming reservation requests and modify existing bookings through phone, email, and online platforms.
  • Ensure accurate data entry across booking systems and third-party platforms (OTAs).
  • Liaise with internal teams to coordinate guest requests, check-ins, and special arrangements.
  • Provide prompt and professional communication to guests, ensuring an excellent pre-arrival experience.
  • Work within our Property Management System (Mews) and guest messaging platform (Akia) to manage booking records and guest interactions.
  • Assist with reporting, invoicing, and general reservation administration
  • Support a rotating roster including weekends and public holidays as needed

About You

You'll excel in this role if you:

  • Have previous experience in a hotel, serviced apartment, or front-office reservation role.
  • Have a strong focus on providing exceptional customer service, always aiming to deliver a personalised and positive experience for every guest.
  • Have a good understanding of B2B sales and are confident in developing and maintaining relationships with corporate clients.
  • Experience in using Mews (PMS) and Akia (guest communication platform) is desirable.
  • Have familiarity with OTA platforms (e.g., , Expedia, Airbnb).
  • Are a strong communicator, both written and verbal, with the ability to handle guest inquiries and issues professionally.
  • Have a keen attention to detail and can manage multiple tasks efficiently.
  • Are comfortable working with rotating shifts, including weekends and public holidays.

What We Offer

  • Flexible Work Environment: Hybrid work model with mix of in office and work from home days.
  • Professional Development: Opportunities for growth and advancement within the company.
  • Collaborative Team Culture: Join a supportive and dynamic team dedicated to delivering exceptional guest experiences.
  • Heavily Discounted Friends & Family Rates: Enjoy exclusive discounts across our full portfolio, making it easy to share unforgettable experiences with your loved ones.
  • Complimentary Staff Stays: Experience our brand firsthand with complimentary stays at select properties.
  • Comprehensive Training: We provide all the training you need to succeed and feel confident in your role.
  • Employee Recognition Programs: Your hard work doesn't go unnoticed, we celebrate achievements big and small.

How to Apply

If you are passionate about hospitality and customer service, and meet the qualifications outlined above, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience to or hit 'apply now'.


At Kula Apartments, we value diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.