Visitor Services Officer

Together we shape thriving communities, public spaces, places and economies.

• Casual opportunity with the Botanic Gardens of Sydney
• Location – Royal Botanic Garden Sydney
• Hourly casual rate starting from $38.71 (Clerk Grade 1/2)

The role

Sydney Gardens is a vibrant and dynamic space dedicated to providing an exceptional experience for our visitors. We are looking for a passionate and organised Visitor Services Officer (VSO) with stockroom and inventory control experience to join our team.

Key Responsibilities

• Inventory Management: Oversee and manage the inventory of Retail products, and event materials for Royal Botanic Gardens
• Stock Control: Monitor stock levels, conduct regular stock takes, and ensure accurate record-keeping using inventory management platforms
• Supplier Coordination: Liaise with Manager to order and replenish stock as needed
• Product Display: Assist in setting up and maintaining attractive product displays in the retail shop once stock is receipted
• Customer Service: Provide excellent customer service to visitors, answering queries and assisting with purchases
• Administrative Tasks: Perform various administrative duties related to inventory. Category organisation, provide insights and recommendations for inventory optimisation
• Retail and Events Support: Aid the Retail and Events sector with inventory and stockroom management

For more information read the full Role Description: Visitor Services Officer

NOTE: The official name for this position is called Visitor Services Officer.

You will have

• Previous experience in stockroom and inventory control
• Proficiency in using inventory management platforms to ensure efficiency
• Strong organisational and multitasking skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Passion for gardening and community engagement is a plus

Essential Requirement

• Ability to work outside of normal working hours and on weekends if required
• Current driver's licence

Benefits

• Gain valuable experience in inventory management and Front of house (Retail/Events) coordination
• Be part of a supportive and enthusiastic team
• Contribute to the success and growth of Sydney Gardens
• Enjoy the beautiful surroundings of the gardens while working

About us

Botanic Gardens of Sydney, under the Royal Botanic Gardens and Domain Trust, is Australia's oldest scientific institution and a custodian of over $1.2 billion in cultural, heritage, and botanical collections. As the premier botanical research institute, we encompass world-leading botanic gardens and Sydney's leading outdoor live entertainment precinct. We engage international, national, and regional visitors, making us a leading entity in the NSW tourism sector.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close 11.55pm on Tuesday 10 June 2025.

For further assistance about the role, please contact Thao Tran via [email protected]

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn.

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via [email protected] or ​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.