Visitor Experience Officer Position
7 days ago
We are seeking a collaborative and customer-focused Visitor Services Officer to join our team. As a leading NSW Government agency, we are committed to creating a living future for the past, allowing visitors to experience Sydney's history as if they had lived it themselves.
Key Responsibilities:
- Support the front-of-house services and teams in delivering optimum customer experiences across City Museums/House Museums Portfolio sites.
- Collaborate with colleagues to achieve business objectives and contribute to a positive and inclusive work environment.
- Develop initiatives to enhance visitor engagement and satisfaction.
- Provide excellent customer service, responding promptly to visitor inquiries and resolving issues efficiently.
Essential Requirements:
- Extensive experience in busy customer service roles.
- Current first aid certificate.
- Current NSW Working With Children Check.
- Possession of a valid NSW driving licence.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
Working Arrangements:
- This role will work across the Sydney area and may involve weekend and after-hours work to support museums operations and special events as required.
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