Admin Coordinator, Client Concierge FT

Inigo is in search of a full time Administration Coordinator and Client Concierge with amazing inter-personal skills, a great work-ethic and a passion for the cosmetic industry to join our non-surgical leadership team.

At Inigo Cosmetic we are dedicated to providing a bespoke experience for each of our clients, delivering healthy, glowing, beautiful skin and bodies in a luxury environment. Our clinic encompasses a wide range of aesthetic services including advanced dermal therapy, cosmetic medicine, body sculpting, medical wellness and skin rejuvenation.

We are looking for an experienced, well presented and reliable administration coordinator who can commit to being with our clinic for the long term. The successful applicant will be someone with experience liaising with clients, coordinating staff, driving sales and organising workflow. The role is detail oriented with the opportunity to work closely with our non-surgical team to ensure an efficient admin workflow, as well as acting as a dedicated client concierge, providing a premium, individual experience for our clientele.

We are a close team which believes in providing a premium aesthetic experience. Client comfort and satisfaction is our number one goal and being the first point of contact, our Admin Coordinator will promote this philosophy in all aspects of their work.

If you are passionate about organisation and creating lasting relationships with clients and staff, we would love to hear from you

The successful applicant will have:

• At least 2 years reception / customer service experience essential, preferably in the medical / cosmetic / day spa / beauty therapy fields.
• Experience managing or coordinating workplace staff and scheduling
• Knowledge of the cosmetic industry would be highly regarded
• Good grammar, spelling, arithmetics (minimum Grade 12 education)
• Very good computer skills (fluent with Microsoft office, word, excel & Mailchimp)
• Experience using clinic management software and Xero would be beneficial
• Previous sales experience essential
• Confidence using digital cameras and technology essential
• Strong organisational and time management skills and attention to detail
• The ability to learn quickly, work independently and perform tasks accurately
• An outgoing, friendly nature and a lovely phone manner
• Honesty and reliability essential

The role:

• Admin coordinator - delegate tasks, organise schedules, ensure efficient daily workplace flow
• Client concierge - ensure a seamless client experience, client communication, clinical photography (2D and 3D), prepare clients for advanced dermal treatments, set up clients on body contouring machines
• Liaise with the Clinic manager to ensure all tasks are being completed to a high standard. Engage with staff and management to identify and monitor opportunities to increase revenue.
• Reception duties as needed - answer phone enquiries, monitor emails and text enquiries, make patient bookings, greet patients, monitor and ensure patient flow, follow clinic protocols, filing, cashier / receipting / end of day accounts / banking
• Oversee quotes for services
• Maintain efficient scheduling and monitor waitlists/call lists

• Oversee Stocktake and ordering

• Manage online enquiries

• Share in basic clinic cleaning tasks

Incentives:

• Professional and supportive team environment
• A luxurious, modern work environment
• Located in the beautiful James street precinct
• Discounts on treatments and products. Complementary monthly facial and training model opportunities.
• Whole clinic and individual based incentives
• Varied daily duties
• The opportunity to learn new skills
• Further employment opportunities as the clinic grows

Right to live and work:

You must have the right to live and work in Australia to apply for this position.