Principal Business Process Analyst

The Game Changers:

Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia's payments ecosystem, for the collective benefit of Australian businesses, government and consumers.​

Our solutions include Australia's domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It's a new chapter with more possibilities.​

Life @ AP+:

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You'll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.

We're driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We're ready to help you do it.

The Purpose:

As the Principal Business Process Analyst, this 12-month Max Term control role will see work in the AP+ Business Maturity team and play a crucial role in driving process optimisation for our business. You will work with cross-functional teams to capture processes, identify areas for improvement, analyse current performance and compliance, before proposing solutions to enhance efficiency and effectiveness.

Your critical thinking skills and expertise will be integral in streamlining AP+ operations, improving efficiency, and providing process advice. You will work collaboratively with cross-functional teams and squads to identify, analyse, and optimise business processes, ultimately helping to achieve our strategic goals, deliver member experience and enhance stakeholder satisfaction.

The core accountabilities of the role will include:

Provide Strategic Thought Leadership:
Offer strategic guidance and thought leadership across the full process management lifecycle ensuring alignment with AP+'s strategic and operational goals.

Partner with Executive Leadership:
Collaborate with senior leaders to identify and maintain process ownership, define end-to-end process outcomes, and prioritise improvement initiatives that support long-term organisational success.

Facilitate Process Workshops:
Lead and facilitate workshops to validate process ownership, document end-to-end process flows, assess AP+'s process maturity, and develop actionable roadmaps for improvement.

Drive Cross-Functional Collaboration:
Work with cross-functional teams to uncover process inefficiencies, identify automation opportunities, and maintain a prioritised backlog of process improvement initiatives.

Communicate Insights and Progress:
Develop and present reports, insights, and executive-ready presentations to communicate process improvements, performance metrics, and project updates to key stakeholders.

Manage Multiple Changes:
Oversee multiple process areas simultaneously, balancing priorities and resources effectively to deliver high-impact outcomes for process owners and business units.

Design and Implement Process Controls:
Establish effective process controls, map associated risks and regulatory obligations and ensure AP+ demonstrates compliance with relevant regulatory and governance requirements.

Champion Continuous Improvement:
Foster a culture of continuous improvement by promoting best practices, innovation, and process excellence across the organisation.

Improve Knowledge Management:

Create sustainable knowledge practices which empower AP+ employees to deliver on outcomes more effectively through alignment of policy, procedures and work instructions that detail ways of working.

The capabilities needed to be successful for this role are:

Certification:
 In advanced process improvement or change methodologies (e.g., Yellow/Green Belt Six Sigma) is highly preferred.

Extensive Process Management Experience:
At least 5–7 years of progressively responsible experience in business process management, improvement, optimisation, or process engineering.

Process Improvement Expertise:
Proven track record in leading process improvement workshops, facilitating cross-functional collaboration, end to end design and delivering initiatives that drive significant operational or strategic impact.

Change Leadership:
Demonstrated ability to influence and drive change within complex organisational environments, fostering a culture of continuous improvement and stakeholder engagement.

Project and Delivery Management:
Familiarity with project management methodologies and tools.

Knowledge of Best Practice Frameworks:
Working knowledge of industry reference models such as APQC, ITIL, and COBIT, and how these can be leveraged to enhance organisational process maturity and governance.

Analytical and Benchmarking Skills:
Experience conducting benchmarking analysis, defining key performance indicators and leveraging data-driven insights to measure and enhance process performance.

Delivery Excellence:
Understanding of delivery management practices such as RAID estimation techniques, and structured reporting to support effective process delivery and oversight.

What happens next:

At AP+, we believe in the power of passion, pride, and purpose.­ Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.

If you're ready to be a game changer, please submit your application. The Talent Acquisition team will endeavour to review your application and notify you of the outcome within the next two weeks.

We want to remove all barriers to inclusion so if you need advice or support with your application, we're here to help. Please reach out to We also encourage you to let us know your pronouns at any point during the recruitment process.

 AP+ are not partnering with Recruitment agencies for this role.