Solution Architect
9 hours ago
Job Description
Solution Architect – Customer Technology (12-Month Day Rate Contract)
About the Role
This is an exciting opportunity to lead and govern a portfolio of architecture and design initiatives within the Customer business unit.
You will be responsible for architecting solutions across Marketing or Contact Centre technologies, ensuring they are cloud-native, scalable, resilient, and secure. Working closely with business and technology stakeholders, you will help define the current and future state, recommend cost-effective solutions, and drive the adoption of modern engineering practices.
Key ResponsibilitiesSolution Design – Architect cloud-native solutions on AWS to support customer-facing applications, portals, APIs, CRM, and integration layers.
Business Alignment – Translate business needs into technology solutions, ensuring alignment with strategic outcomes.
Innovation & Evaluation – Assess and recommend emerging technologies (AI, data platforms, customer engagement solutions) to enable digital innovation.
Standards & Governance – Review technical papers, provide analysis and recommendations to senior architecture leadership.
Best Practice Delivery – Champion DevOps, Infrastructure-as-Code, API-first design, automation, and continuous delivery across solution delivery.
Cost & Performance – Recommend solutions that enhance cost efficiency, flexibility, and operational resilience.
You will bring a proven track record of delivering complex solution architecture across large-scale cloud environments. Key skills and experience include:
Qualifications – Tertiary degree in IT or related discipline, or equivalent experience (Cloud certifications desirable).
Architecture Expertise – Strong background in solution architecture across multiple domains within large organisations.
Customer Technology Delivery – Experience delivering solutions across customer channels: web, mobile, APIs, portals, self-service platforms, CRM, and marketing technologies.
Cloud & Microservices – Expertise in designing and implementing microservices-based architectures, ideally on AWS.
Engineering Mindset – Strong software engineering principles applied to architecture across systems, processes, and applications.
Collaboration & Influence – Excellent stakeholder management skills with the ability to build relationships and achieve win-win outcomes.
Ways of Working – Exposure to Agile and DevOps environments.
Industry Insight – Awareness of industry trends and how digital technologies can enhance customer engagement and experience.
Generous Daily rate
12-month contract
Hybrid work environment
- CBD - Docklands location
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