Team Leader

IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is to improve lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

This position is full-time and permanent, leading a team based across Bundaberg, Hervey Bay and Kingaroy. Our compassionate Mental Health team is focused on helping:

• People living with mental health conditions
• Young people navigating life's challenges
• Individuals seeking connection and personal growth
• Families and carers looking for support

We provide a range of non-clinical, mental health programs that provide safe and inclusive spaces to help people:

• Develop life skills and build confidence
• Connect with others through shared experiences
• Access tools and resources to support mental health recovery
• Navigate challenges

We are looking for Team Leader who can:

• Provide direction, guidance, coaching and training to staff
• Lead internal meetings and represent IMPACT with professionalism at external events/functions
• Ensure compliance with operational guidelines, legislation and policies
• Monitor, mentor and assist the team to achieve contractual Key Performance Indicators
• Compile internal and external reporting
• Complete Performance Development Reviews with staff and payroll activities such as timesheets

This is a great opportunity if you ...

• Have a Certificate IV in Mental Health, Peer Work or similar, or are currently enrolled in study
• Have demonstrated experience in leading teams
• Possess strong written and oral communication skills
• A history in using tact, courtesy and judgement whilst maintaining confidentiality
• Have a track record as a team player and commitment to great customer service

Why IMPACT?

• A fortnightly Rostered Day Off (RDO)
• Salary packaging up to $18,500 per year to increase your take home pay
• Birthday bonus day off
• Paid 2 hours per month to donate to a worthy cause of your choice
• Opportunities for advancement with our 'grow your own' approach
• Leadership programs with the Institute of Managers and Leaders
• Leaders Lab, development support for employees aspiring to leadership roles
• Workplace Chaplaincy for face to face, confidential support
• Westpac Corporate Partner program with discounted bank products and financial education
• Corporate Gym Membership offer
• Reimbursement for Working with Children clearance

If you are ready for a change, think you would like to work with a strong team, who are passionate about what they do and have fun along the way, apply today Previous applicants need not apply.

To find out more, view our Position Description and full list of staff benefits at our Get Involved - Careers With Us page at

How to apply

Submit your application today and provide your:

• Cover letter showing us why you are a great match for this role
• Current Resume

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER with the Diversity Council Australia. Selection for all vacancies is made on the basis of merit.

The successful applicant will be required to obtain background checks prior to employment, including a Working with Children Check.