Program Manager

About Neara
Imagine preventing wildfires before they start, or ensuring power grids stay resilient during extreme weather. That's the real-world impact we create every day at Neara.

We build 3D physics-enabled digital twins of critical infrastructure networks that help utilities and infrastructure companies run scenarios, assess risks, and make smarter decisions that affect millions of lives.

We're not just another tech company - we're one of TIME's 100 Most Influential Companies 2024. We're making tangible differences in communities worldwide. And we're backed by some of the world's leading venture capital investors.

Our team is passionate, brilliant, and genuinely excited about solving problems that matter. We've built something special here: a culture where everyone owns our mission, innovation thrives, and great work gets recognised. And now we're ready for our next chapter of growth.

We are seeking an experienced Program Manager to lead our digital twin quality assurance operations in the digitisation group, with a primary focus on managing offshore contractor teams responsible for QA work. You will be responsible for ensuring the last mile of quality and ensuring that the digital twins are fit for purpose.

You will work closely with engineering to build workflows that drive quality and speed, use data to create transparency and drive decisions while breathing the data to help direct where improvements are needed in the ML systems and collect the data needed to improve the AI systems that power the digital twin creation. This role will require you to investigate, address and solve open-ended problems related to digitisation and QA and make sure your work goes end-to-end in all things.

At Neara, you will be part of a team that values your ideas, supports your development, and celebrates your successes. If you are motivated and results-driven, we'd like to meet you.

What You Will Do
Contractor Management

• Business-wide ownership of the contractor QA process and its efficiency and effectiveness
• Establish clear expectations, deliverables, and performance metrics for contractor work
• Conduct regular performance reviews and provide feedback to contractor teams and vendors
• Ensure effective knowledge transfer and training programs for contractor teams when new workflows are rolled out
• Manage contractor onboarding, access provisioning, and security compliance

Quality

• Design and implement comprehensive quality assurance frameworks for digital twin model validation
• Establish standardised processes and evaluate their effectiveness and consistency over time
• Create automated processes to ensure this data is valid, trustworthy and easily accessible for the entire organisation to review

Communication & Stakeholder Management

• Work with engineering to direct improvements and ensure the smooth rollout of new features and fast rollback if problems show themselves
• Work with project managers to ensure that QA needs are met in a timely manner and that we're creating clear expectations for QA work
• Work across different business cultures

Who You Are

• Proven track record of leading cross-functional teams and managing complex technical programs
• Enjoy getting into the weeds of data and forming bottom-up assessments on edge cases and quality deficiencies to make judgment calls
• Are comfortable using a combination of internal tooling, SQL, spreadsheets, and exhibit exceptional judgement in building repeatable processes
• Are deeply adaptable to projects in varying domains and complexities, and effectively reason about systems and processes for domains even beyond your core expertise
• Have an action-oriented and deeply curious mind, often leading you to become a power user of software and tools
• Excellent written and verbal communication skills to bridge communication between different teams
• Willingness and ability to travel internationally as part of the role. Regular travel to Bangalore, India, will be required, approximately 2-4 times a year.

What We Offer You

• Competitive salary
• Meaningful ESOP
• Fully Flexible Work Environment. We have a fully stocked office (and impressive snack collection) in Redfern
• Regular office events
• The real benefit is working on a genuinely complex, innovative and industry-leading product, making a genuine difference in the world around us

Please note that you will require current and unrestricted working rights to be considered for the role. Unfortunately, we are not in a position to offer visa sponsorship at this time.
No agencies or third-party service providers, please.
Questions? Email