Scheduling Officer

About the Opportunity

Apprenticeship Support Australia is seeking an individual with experience in scheduling and booking appointments. You will work to ensure that all client requests and administrative activities for the Apprenticeship Sign Up appointments are handled with a high degree of customer service and quality. This role will be a great fit for someone who has excellent attention to detail and the natural ability to build rapport with clients.

Key Responsibilities include:

• Attending to inbound calls from clients and deal with general advice queries
• Book in sign-up meetings for apprenticeship, in line with the availability of our Industry Training Consultants
• Managing diary and changes to the appointments as required
• Complete accurate data entry and maintain databases
• Providing advice to ASA clients in relations to Apprenticeship Sign Up process
• Complete outbound calls to clients
• General administration duties as required

To be successful in this role, you will also have:

• Previous experience working in a customer service role
• Attention to detail
• Excellent communication skills – oral and written
• Strong time management skills with the ability to work fast paced and time critical
• Ability to work to KPIs
• National Police Clearance

About ASA

Apprenticeship Support Australia (ASA) is a business unit of the Chamber of Commerce and Industry WA (CCIWA) and was formed in 1998 to deliver the Apprentice Connect Australia Provider services under a contract from the Commonwealth Government. ASA's services are focused on lifting apprenticeship commencement and completion rates through the provision of support at every stage of the training cycle. More information about ASA can be found here    

About CCIWA CCIWA is an independent, not-for-profit, Member-based organisation that has been committed to advancing trade and commerce in WA for more than 130 years. Our vision is for WA to be the best place to live and do business. To achieve this, we listen to the needs of all our stakeholders — businesses, families, consumers and the WA workforce – and respond with agenda-setting policy and advocacy work.

CCIWA Culture and Benefits

At CCIWA, we are high performing, diverse people who are talented, supportive, and inclusive. We will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.

We strive to be curious, contemporary, impactful, and respectful. Throughout our recruitment process, we aim to find someone who fits our values along with the required skills needed to be successful in the role. We welcome change and diversity as it not only strengthens our values but provides innovation and contemporary thinking that is essential for us to be the peak industry body in WA.

We have a range of benefits to support our employees which includes:

• A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3 day paid Rest and Relaxation leave between Christmas and New Year
• Excellent building facilities
• Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program
• Salary Sacrificing - CCIWA is a rebatable employer
• Active Social Club and Charity Initiative

Find out more about our fantastic culture here  Commitment to Diversity & Inclusion

CCIWA is proud to be an Inclusive Employer for with Diversity Council Australia.

We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.

How to applyFor your application to be considered, you should include:

• A cover letter
• Current CV

Applications close COB Friday, 6th of February 2026 and short-listing for this position will commence immediately.

To apply, click on "Apply Now" icon on Seek or apply directly through our website

If you have any further questions, please contact the People Team at

The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past and present.

This is an onsite position