Operations Manager

• Become part of the solution to climate change, accelerating Victoria's renewable energy transition.
• Join a 'for purpose' government-owned energy company that empowers its people to make a difference.
• Enjoy competitive pay and flexible work/life balance.

Do work that makes a difference

The SEC is building an enterprising and dynamic team to accelerate Victoria's transition to renewables and help achieve Victoria's renewable energy target of 95% by 2035. We are working together for renewable, affordable, reliable energy for all Victorians.

Your role

As an Operations Manager within our Consumer Energy Solutions business unit, you will play a significant role in ensuring the smooth execution of daily activities within the SEC. You will oversee the operational aspects of the business unit, working closely with other internal departments to ensure efficiency and effectiveness as we deliver products and solutions to help electrify Victoria.

You will report directly to the GM, Delivery and Operations, and work collaboratively to build out the Operations function, including processes and supporting teams, in readiness for the SEC launch of the One Stop Shop for Home Electrification launching in early 2026.

This role can be based in either our
Melbourne CBD
office or our regional office located in
Morwell
.

Some of what you will do:

• Work with internal stakeholders to identify, prioritise and successfully plan for consumer and installer experience as part of One Stop Shop delivery.
• Develop appropriate internal policies and processes for consumer centric organisation to proactively ensure that customer requirements are met or exceeded.
• Cross functional business engagement to facilitate communication between business units to enable compliance with industry standards and regulations and to enable escalation pathways for consumer queries.
• Lead customer facing internal teams across multiple sites to support and respond to SEC customers throughout their electrification journey.
• Develop and maintain industry best practice quality assurance regime of all installation partners.
• Ensure operational compliance with all customer facing regulatory requirements from ESC, ACCC and other designated regulatory bodies.
• Build out the Quality Assurance function, processes and team from an operational standpoint in readiness for the SEC One Stop Shop for Home Electrification. Develop appropriate internal training and knowledge base related to residential and community scale electrification projects.

Who you are:

Must Have Experience:

• Solid previous experience in customer service, managing and leading a team in a complex environment.
• Successfully identifying and addressing business process requirements based on consumer and business needs.
• Basic understanding of the energy transition and where opportunities to deliver solutions for residential consumers exist.
• Experience managing customer support processes from end to end.
• Previous working experience in the energy or utilities (telco, water) industry areas of customer connection, design, and/or construction / operations
• Experience managing a high performing team with the ability to work within and understand regulatory obligations.

Highly Desirable:

• Experience managing complex stakeholders.
• Successfully managing across internal functions.
• Experience presenting to senior stakeholders.
• Previous Operational experience in a leadership capacity

Our empowered workforce

A career with us means you'll be joining a new and vibrant 'for purpose' government-owned renewable energy company that:

• Empowers you to influence how we accelerate Victoria's renewable energy transition and decarbonise our economy.
• Inspires you through meaningful, challenging work in an environment that encourages leadership and an entrepreneurial spirit.
• Supports your growth through career advancement and professional development opportunities.
• Provides hybrid work arrangements, with around 3 days working in Melbourne or Morwell, with flexible work options to meet individual circumstances, providing greater choice and autonomy.

About us

We have an exciting and ambitious road ahead with a focus on:

• Investing in renewable energy and storage projects that accelerate the transition and deliver commercial returns.
• Supporting households to go all electric to reduce their emissions and energy bills.
• Building the renewable energy workforce our energy transition requires.

The organisation is partnering with industry to transform the energy sector, opening the state up for further innovation and investments in renewables. This includes an initial $1 billion towards delivering 4.5 gigawatts of power through renewable energy and storage projects – the equivalent replacement capacity of coal-fired power station Loy Yang A, which is set to close in 2035.

The SEC will also play an important role in helping Victorian households to reduce their energy bills and emissions by offering simple and effective solutions to help them switch to electric.

The energy transformation will create thousands of jobs. The SEC will play a role in attracting and training our future renewable energy workforce.

How to Apply

We strongly encourage applications from Aboriginal and Torres Strait Islander people. We are also deeply committed to building an inclusive workplace that embraces diversity and people with disability, people from the LGBTIQ community, and people from culturally diverse backgrounds. We strive to create a respectful and collaborative workplace culture that allows all employees to thrive.

Confidence can sometimes hold us back from applying for a job, but we recognise that there's no such thing as a 'perfect' candidate. At the SEC we offer more than a job. We provide a platform for growth, encouraging you to bring your whole self to your role. However, you identify and whatever your background, please apply if this is a role that excites you.

For further information and to explore this opportunity further please contact

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Please click the '
Apply Now'
button. As part of the application process, you will need to provide a copy of your resume and/ or a cover letter (optional) addressing how your skills, knowledge and experience will be relevant to this role.

Applications close on
C.O.B of
Tuesday, 11 November 2025

Other things to know

• Applicants must be an Australian citizen, permanent resident or hold a valid work permit to be eligible to apply.
• To receive this information in an accessible format (such as large print or audio) or if you require any reasonable adjustments during the recruitment process, please reach out to
• The SEC affirms that the collection and handling of applications and personal information will be consistent with the requirements of the Privacy and Data Protection Act 2014