Technical Support Officer – Timber Software

6 days ago

Stapylton Queensland, Australia Multinail Australia Pty Ltd Full time $60,000 - $90,000 per year

Do you have a sound understanding of construction methods and processes, including how houses and buildings are put together? Comfortable with CAD and computers? Enjoy solving problems and supporting people? Here's your chance to use those skills in a new and exciting career.

Why this is exciting

Multinail is at the heart of the Australian Truss & Frame industry. We design the software and machinery that keep the industry moving — and right now, we're rolling out our latest generation of software while continuing to support the systems our customers use every day.

This is your opportunity to be right at the centre of that evolution — supporting fabricators, learning new skills, and being part of a team that's shaping the future of prefabricated building in Australia.

What you'll be doing

  • Supporting fabricators across QLD and SA with both current and new software, as part of the wider Multinail team dedicated to these regions
  • Installing, updating, and helping teams get the most from our systems
  • Travelling regularly to customer sites — no two weeks will ever look the same
  • Acting as the vital link between customers and our software team
  • Growing your own skills as the industry moves forward

What you'll bring

  • A sound understanding of construction methods and processes, including how houses and buildings are assembled and structurally put together
  • Experience using CAD (Computer Aided Design) software and confidence navigating technology
  • Strong problem-solving skills — you enjoy working through challenges and finding solutions
  • Clear communication skills and the ability to build trust with customers
  • A driver's licence and flexibility to travel regularly
  • Experience as a detailer or estimator is desirable but not essential

Why you'll love it

  • Competitive salary + super + leave loading + yearly reviews
  • Fully serviced company car + fuel card + laptop + mobile phone
  • Annual clothing allowance for branded workwear
  • Career development, training, and mentoring — you'll be supported by an experienced team across QLD and SA as you grow into the role
  • Fun team culture: monthly bacon & egg smoko, wellbeing events, Christmas party with a leg of ham from the CEO
  • Modern offices, free parking, uniforms, and Employee Assistance Program
  • Permanent, full-time role with the stability of a well-established Australian company

Ready to jump in?

This is more than a job — it's a chance to grow, travel, and be part of an industry-leading company making a real impact.

Send your CV and a short cover letter to

You must have the right to work in Australia.

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