Clinical Incident Officer
6 days ago
Healthcare Australia (HCA) is a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.
In December 2024, we began providing health, mental health, and wellbeing services across the onshore Immigration Detention network. Our team of nurses, general practitioners, and allied health professionals offer a range of healthcare services, including health assessments, chronic disease management, health promotion, wound management, immunizations, and other primary health interventions. HCA also launched a 24/7 Virtual Care Centre (VCC), offering remote healthcare through telehealth and video consultations to enhance onsite care for detainees.
Job Description
Are you a passionate Clinical Incident Officer with proven experience in incident investigations, ready to take the next step in your career?
We're looking for a
Clinical Incident Officer
who thrives on uncovering the
why
behind clinical incidents—someone who's confident in leading investigations and is driven by a commitment to safety, learning, and continuous improvement.
About the Role
As a Clinical Incident Manager, you'll lead thorough and timely investigations into clinical incidents, ensuring compliance with internal policies, procedures, and relevant standards. Your work will directly support better outcomes for patients and teams alike.
You'll collaborate with a wide range of internal and external stakeholders, providing education, feedback, and coaching to support a culture of safety, accountability, and learning.
This role will require the ability and willingness to travel state-wide to conduct audits, site visits, and support quality initiatives as required.
What You'll Bring
- Minimum 2 years' experience
in incident, complaint, or performance management - Proven background in
clinical settings
such as emergency, ICU, medical/surgical, or aged care - Strong skills in
incident investigation
, compliance, or clinical risk management - Ability to conduct
thorough, objective, and professional investigations - Exceptional
critical thinking, analytical, and problem-solving
abilities - Clear and confident
communication skills
, both written and verbal - High levels of
professionalism, integrity, and discretion - AHPRA Registered Health Practitioner
(recent clinical practice highly desirable) - Qualifications in
Incident Investigation Management
(desirable)
Why Join Us?
- HCA recognises flexibility can improve employee wellbeing and provides all eligible office-based roles the opportunity to
work from home up to 2 days per week on an informal basis - Generous leave
entitlements – including your
birthday off - Access to
salary packaging
and novated leasing through Smartgroup - Be part of a respected Australian organisation with over 3,000 dedicated professionals
- Supportive team culture that values your contribution
Interested?
We'd love to hear from you For any questions, please reach out to:
Abraham Mahachi -
Veterans are encouraged to apply.
At HCA, we value diversity and are committed to fostering an inclusive, safe, and respectful workplace for all.
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