Salary Packaging Consultant

1 week ago

Melbourne, Victoria, Australia LeasePLUS Group Full time $60,000 - $90,000 per year

About us:

LeasePLUS Group is a leading provider of vehicle leasing and salary packaging solutions, dedicated to empowering individuals and businesses with innovative financial services. Our commitment to customer satisfaction and excellence is at the core of everything we do.

Our location:

We are located in Docklands, 50 meters from the Southern Cross Station.

About the position:

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Consultant. In this role, you will be the first point of contact for our clients, providing exceptional assistance and support to ensure their leasing experience is smooth and efficient.

Responsibilities of the role:

  • Respond promptly and professionally to client inquiries via phone and email
  • Assist clients with lease applications, payments, and account enquiries
  • Resolve customer issues and complaints in a timely manner, escalating when necessary
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with other departments to address customer needs and concerns
  • Identify opportunities to improve customer satisfaction and operational efficiency

What we require from you:

  • Excellent communication and interpersonal skills
  • Strong customer service orientation with a passion for helping others
  • Ability to multitask and prioritise in a fast-paced environment
  • Attention to detail and accuracy in data entry and documentation
  • Proficiency in Microsoft Office suite and experience with CRM software is preferred
  • Previous experience in customer support or related field is an advantage

What you will get:

  • Competitive salary package. We remunerate based on attitude and capability and your desire to be successful.
  • Opportunities for career growth and development. We ensure those that want to grow and want career progression receive our support and guidance to succeed.
  • Friendly and supportive work environment. We promote open and transparent communication and foster a culture of respect.
  • Comprehensive training and ongoing support. We provide thorough
    onboarding with continuous guidance to help you develop skills and perform effectively.

LeasePLUS
is an equal opportunity employer. LeasePLUS requires all candidates to have a clear Police and Bankruptcy check prior to commencing employment. Join us and be part of a dynamic team dedicated to making a positive impact on the lives of our clients

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