Telephone Support Worker

4 days ago

Hobart, Tasmania, Australia Lifeline Tasmania Full time $45,000 - $65,000 per year

The Perks

  • Located in a beautiful locale
  • Be part of an amazing, supportive team
  • Salary packaging available

Who are we?

After more than five decades of service to the Tasmanian community, Lifeline Tasmania remains steadfastly committed to our vision of a resilient Tasmania free of suicide.

Lifeline has been operating in Tasmania since 1973, commencing as two chapters (Lifeline North West and Lifeline Hobart) which merged in 2012 to form Lifeline Tasmania, we are now a single organisation incorporated in Tasmania, with state-wide reach and community connections.

Lifeline Tasmania's values of Respect, Care and Support, Optimism, Inclusion and Social Leadership provide a framework of behaviours that guide the way we interact with each other, our clients and the community.

Lifeline Tasmania is an organisation committed to keeping children and young people safe. We recognise, respect, and promote the rights of children, young and vulnerable people. We recruit individuals that are committed to keeping children safe. There is zero tolerance for child abuse and harm.

The Opportunity

A Tasmanian Lifeline (ATL) is a Tasmania-based, Tasmanian focused telephone support service offering non-judgmental one-off or ongoing emotional and psycho-social support for anyone in our community going through a tough time.

We're looking for casual Telephone Support Workers to be part of this amazing team, providing a safe and supportive space for our callers who may be experiencing isolation, loneliness, or other emotional or mental health challenges.

As part of a service that operates every day of the year, flexibility to work across daytime, evening, and weekend shifts is essential. If you're looking to make a true impact to the people in our community, this could be the position you are looking for

About You

You are an empathetic and skilled communicator who can stay calm under pressure and bring warmth and professionalism to every interaction. You also have:

  • Strong IT proficiency, with the ability to navigate multiple digital platforms and phone systems efficiently

  • You demonstrate emotional resilience and self-awareness, with the ability to maintain professional boundaries, engage in reflective practice and open to constructive feedback

  • Demonstrated ability to provide calm, empathetic support to callers in high-acuity or distressing situations, in line with ATL's duty of care and support practice

  • A solid understanding of the complexity of mental health issues and other challenges within the community

  • The ability to apply ATL's models of intervention, practices, and protocols in all interactions

  • Atertiary qualification in Social Work, Counselling, or a similar discipline (or equivalent demonstrated experience)

How to apply

For a copy of the position description, including the selection criteria, please email Sarah Gray, on

Applications must include the following:

  • a covering letter that details your interest in the role and relevant experience,
  • a statement addressing the selection criteria
  • details of two current work-related referees.

Applications that do not address the selection criteria may not be considered for interview.

A satisfactory National Police Check and Working with Vulnerable People Check is a requirement for all Lifeline Tasmania employees.

Aboriginal and Torres Strait Islander Australians are encouraged to apply.

Applications close Monday 20th October at 5pm

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