Emergency Medical Dispatch Support Officer

The Team:
The Emergency Medical Dispatch Support Officers (EMDSOs) are integral members of the State Communications Centre based in Hobart, where the delivery of ambulance care begins. This team operates in a high-pressure, fast-paced environment, providing critical support in emergency call-taking and coordination.

The Role:
As a member of the Ambulance Tasmania (AT) State Operations Centre Team the Emergency Medical Dispatch Support Officer (EMDSO) undertakes call taking duties and/or non-emergency dispatch.

The EMDSO will receive, record and prioritise requests for ambulance services, using telephone, and computer aided dispatch systems and other ancillary communications equipment.

Provide high quality pre-arrival advice in accordance with predetermined algorithms.

You will need to:

• Receive, record and prioritise requests for ambulance services, including the provision of high-quality pre-arrival instructions, following mandatory predetermined decision-making algorithms.
• Operate in accordance with documented Standard Operating Procedures.
• Receive and make telephone calls concerning ambulance operations, public and administrative inquiries and any other relevant calls, including liaison with allied health care workers, other emergency service providers and support agencies.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of appointment:
Permanent full time, shift worker position (fully rotational), working 76 hours per fortnight, commencing as soon as possible.

• notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary:
$93,096 to $98,501 per annum. Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Ambulance Tasmania Agreement 2022.

Salary Packaging:
You'll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

Benefits available to eligible candidates:

• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.

More information about our Employee Benefits can be found here

Eligibility:
Successful applicants will be required to meet the essential criteria.

• Holds a Certificate III in Ambulance Communications or demonstrates an ability to complete the required certificate III in Ambulance Communications and to achieve and maintain an Authority to Practice
• Registration/licences that are essential requirements of this role must remain current and valid at all times whilst employed in this role and the status of these may be checked at any time during employment. It is the employee's responsibility to ensure that registration/licences remain current and to advise the Employer if their circumstances change. This includes notifying the Employer if a registration/licence is revoked, cancelled or has its conditions altered.

Applicants should note the following criteria are desirable:

• Medical Priority Dispatch System certification
• Previous employment in an emergency service operations centre using a Computer Aided Dispatch System

Note: - Please refer to the Application Guide for more information of pre-employment check.

Position Features:
Ambulance Tasmania is committed to promoting a positive workplace culture

• Located in the State Operations Centre in Hobart
• Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties:

• Emergency Medical Dispatch Support Officer EMDSO 1-3 (WORD)

Application Guide:

• Department of Health - Applicant Guide (WORD)

How to apply:
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

• Applications from Recruitment agencies will not be accepted for this role

For more information:
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Name: Sally Vote

Position: Operations Manager

Phone number:

Email address:

What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania

Make It Tasmania | Move for a great lifestyle

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Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.