Support Coordinator/Social Worker – NDIS Specialist

Job Title: Support Coordinator/Social Worker – NDIS Specialist

Company: Absolute Disability Care (ADC) Pty Ltd

Location: Brisbane and the Gold Coast

Employment Type: Part-Time with possibility to become Full Time

Reports To: CEO, Tony Vincent

About Us

Absolute Disability Care (ADC) Pty Ltd is a leading provider of support and care services to individuals with disabilities, working closely with participants of the National Disability Insurance Scheme (NDIS). Our mission is to empower people with disabilities to live fulfilling and independent lives through tailored support services, including Supported Independent Living (SIL) accommodations, personal care, and community participation programs.

We are committed to delivering high-quality, person-centered care that aligns with the goals and aspirations of our clients. As part of our growth strategy, we are seeking a highly motivated and experienced Support Coordinator or Social Worker with a strong understanding of the NDIS framework and established connections within the disability sector, particularly with hospitals and healthcare providers.

The successful candidate will play a pivotal role in expanding our client base by connecting NDIS participants to our services and ensuring our SIL houses are fully occupied. This is an exciting opportunity for a passionate professional to make a meaningful impact in the lives of people with disabilities while contributing to the growth of our organization.

Key Responsibilities

NDIS Participant Acquisition

• Proactively identify and engage NDIS participants who may benefit from our services.
• Build and maintain strong relationships with hospitals, healthcare providers, and other stakeholders to identify potential participants in need of SIL accommodations or other support services.
• Attend networking events, conferences, and community outreach programs to promote the company's services and establish a strong presence in the disability sector.
• Develop and implement strategies to attract new clients, including targeted marketing initiatives and partnerships with local organizations.

Support Coordination

• Work closely with NDIS participants to understand their unique needs, goals, and aspirations.
• Develop and implement individualized support plans in line with NDIS guidelines, ensuring that participants receive the services and resources they require.
• Coordinate and connect participants with appropriate services, including SIL accommodations, therapy, and community programs.
• Monitor participants' progress and adjust support plans as needed to ensure they are achieving their goals.

SIL House Occupancy Management

• Ensure all Supported Independent Living (SIL) houses are fully occupied with suitable participants.
• Conduct comprehensive assessments to determine the compatibility of participants with available SIL accommodations.
• Liaise with participants, their families, and support networks to facilitate smooth transitions into SIL housing.
• Work collaboratively with the operations team to ensure that SIL houses are well-maintained and meet the needs of participants.
• Conduct all participants' risk assessment before and after onboarding.

Compliance and Documentation

• Ensure all activities and processes comply with NDIS regulations and company policies.
• Maintain accurate and up-to-date records of participant interactions, support plans, and progress.
• Prepare detailed reports for the CEO and other stakeholders as required.
• Participate in audits and reviews to ensure compliance with NDIS standards and best practices.

Client Advocacy and Support

• Advocate for participants' rights and ensure they receive the highest quality of care and support.
• Provide ongoing support to participants and their families, addressing any concerns or challenges that arise.
• Act as a liaison between participants, their families, and service providers to ensure effective communication and collaboration.
• Promote the principles of choice, control, and inclusion in all aspects of service delivery.

Professional Development and Team Collaboration

• Stay up-to-date with changes in NDIS policies, procedures, and best practices.
• Participate in training and professional development opportunities to enhance skills and knowledge.
• Collaborate with colleagues to share insights, experiences, and strategies for improving service delivery.
• Contribute to the development of policies, procedures, and initiatives that support the growth and success of the organization.

Qualifications and Experience

• Essential:
• Degree in Social Work, Disability Studies, or a related field.
• Proven experience working with NDIS participants and a deep understanding of the NDIS framework.
• Strong connections with hospitals, healthcare providers, and other stakeholders in the disability sector.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to work independently and manage multiple priorities effectively.

• Valid driver's license and willingness to travel as needed.

• Desirable:

• Experience in Supported Independent Living (SIL) accommodations.
• Knowledge of local community resources and services for people with disabilities.
• Experience in business development or client acquisition.
• Certification or training in NDIS Support Coordination or related areas.

Key Competencies

• Relationship Building: Ability to establish and maintain strong professional relationships with participants, families, and stakeholders.
• Problem-Solving: Skilled in identifying challenges and implementing effective solutions that meet the needs of participants.
• Empathy and Compassion: A genuine passion for supporting people with disabilities and their families, with a focus on empowering them to achieve their goals.
• Organizational Skills: Ability to manage time, resources, and tasks efficiently, ensuring that all responsibilities are met in a timely manner.
• Cultural Sensitivity: Understanding and respect for diverse backgrounds, needs, and perspectives.
• Adaptability: Ability to thrive in a dynamic and fast-paced environment, adapting to changing circumstances and priorities.

Why Join Us?

• Make a Difference: Opportunity to make a meaningful impact in the lives of people with disabilities and contribute to their empowerment and independence.
• Supportive Environment: Work in a collaborative and inclusive team that values innovation, professionalism, and compassion.
• Professional Growth: Access to ongoing training and development opportunities to enhance your skills and advance your career.
• Competitive Benefits: Enjoy a competitive salary, flexible working arrangements, and other benefits tailored to support your well-being.
• Purpose-Driven Work: Be part of an organization that is committed to creating positive change in the disability sector.

How to Apply

Interested candidates are invited to submit their resume and a cover letter addressing their suitability for the role to Applications close on 30/11/2025.

Absolute Disability Care (ADC) Pty Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This expanded job description provides a comprehensive overview of the role, responsibilities, and expectations, ensuring that potential candidates have a clear understanding of the position and its significance within the organization

Job Type: Part-time

Pay: $66,782.04 – $123,573.08 per year

Expected hours: 20 – 30 per week

Work Location: In person