Coordinator Intake

• Work across vibrant Queensland and NSW sites, making a real impact for carers
• Join us full time with a flexible work setup: 4 days in office, 1 day from home
• $ phr (SCHADS Level 6B) + Leave loading + Super + Salary packaging

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

About the Program

The Carer Gateway Services have been created in the context of national reforms and represent an exciting new era for the delivery of innovative carer services. In 2010 the Carer Recognition Act was legislated and contained 10 principles detailing how Carers in our community should be treated in policy, programs and service delivery. In 2011, a National Reform of Carer Services was announced. As part of this reform, the Carer Gateway Service Project was established in 2018 and Wellways were involved in developing and Self- Guided and Facilitated Coaching and the In-person Peer Support Program for the national service.

About this Opportunity

Join Wellways in a leadership role that drives excellence in carer support across Queensland and NSW. As the Coordinator, Carer Intake and Planning, you will oversee the 24/7 operations of our Carer Gateway Contact Centre, ensuring a seamless and high-quality experience for carers connecting via phone, email, video and face to face channels. Working closely with the National Manager, you will manage service volumes, budgets and workforce performance while maintaining compliance with the Carer Gateway and Wellways operational frameworks. This role is based primarily on site, with four days in the office and one day working from home, supporting a strong, collaborative and connected team culture.

You will lead a team of Intake and Registration Officers, fostering professional growth, teamwork and service excellence in a fast paced and continuously evolving environment. Working as part of a united leadership team, you will collaborate with Contact Centre Coordinators and other program leaders to deliver exceptional service outcomes, ensuring every carer receives timely, friendly and professional support.

We are seeking a strong and collaborative leader who is passionate about improving the lives of carers and contributing to the success of the entire Carer Gateway program. You will bring a deep understanding of the caring role, national carer policy and evidence-based support models, while championing carer peer employment and inclusion of diverse communities. This is your opportunity to lead innovation, strengthen partnerships and make a meaningful impact on the wellbeing of carers across Australia.

To be successful in this role:

• Tertiary Qualification in a relevant field of study and minimum 3 years' leadership experience
• Experience in high volume operational environments
• Current valid Driver's License and the ability to undertake travel for the role
• Current Working with Children Check and NDIS Workers Screening Check
• Right to Work within Australia
• Satisfactory National Police Records Check (less than 12 months old)
• Willingness to complete NDIS Worker Orientation Module Certificate

About Us
Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year

Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

What we offer

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, we encourage you to contact

Courtney Keogh on

Once you APPLY click here for a copy of the position description

Wellways is committed to the safeguarding of children and vulnerable people.  Successful applicants must undergo a comprehensive screening process prior to their commencement.

If you'd like to know more about our reconciliation commitment, click here  Reconciliation | Wellways 

We're passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.

Please select "Apply" below to complete your application.