Manager, ICT Vendor Manager

Location Symonston, Canberra land of the Ngambri and Ngunawal/Ngunnawal People Geoscience Australia acknowledges the Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respects to Aboriginal and Torres Strait Islanders Cultures: and to elders past and present.

About us

Geoscience Australia is Australia's pre-eminent public sector geoscience organisation. We are the nation's trusted advisor on the geology and geography of Australia. We apply science and technology to describe and understand the Earth for the benefit of Australia. We apply our diverse professional expertise, our deep and trusted knowledge, our national-scale Earth observation infrastructure and our strong partnerships, to the opportunities and challenges that face our nation.

Our culture

Our strength lies in our people, including our diversity in backgrounds, skills and experiences, and the way we work together to respond to the emerging needs of our work. We value diversity in gender, backgrounds, culture, and experiences of our employees and are committed to providing an inclusive workplace culture that ensures everyone has equal opportunity to contribute, participate and progress. Applications from people who reflect this diversity are encouraged.

Our workplace is committed to the health, safety and wellbeing of our employees and offer a variety of flexible working arrangements to enhance flexibility, including remote working arrangements.

What we can offer you

When you work at Geoscience Australia you will have access to a range of benefits and the opportunity to experience a workplace culture that truly values and promotes diversity, inclusion, equity and belonging. To learn more about our competitive salary, free onsite parking, generous flexible working arrangements and the role you can play in growing our culture
click here
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Our team

The Enterprise Data and Digital (EDD) branch provides enterprise digital and data service to Geoscience Australia. EDD's purpose is to unleash Geoscience Australia's world-class science – making it faster, easier (more flexible), lower risk and higher impact.

The ICT Service Management Section plays a key role in maintaining and enhancing the operational capability of Geoscience Australia's enterprise ICT and the quality of ICT service delivery for our clients. We ensure integrity of enterprise ICT services, assets, service providers and finances through effective governance, vendor management and oversight. We are a central point of engagement for stakeholders to align business needs to ICT services and solutions.

One of the key responsibilities of the ICT Service Management Section is the management of the vendor relationship and performance of our outsourced managed services provider, and other key ICT service providers.

The Role

The ICT Vendor Manager is an integral leadership role responsible to support the reliable, secure, and fit for purpose delivery of ICT services for our organisation. In this role you will work within the ICT Service Management team to support and manage the engagement, contract and performance for our primary ICT service providers.

You will lead a small team to manage ICT vendors, contracts and budgets, working with business areas and providers to manage the supplier relationship, risks and issues, negotiating contracts and planning.

You will promote a positive and inclusive culture within the ICT Service Management team. This role requires a highly-organised strategic thinker and pragmatic problem solver, with a sound understanding of vendor management in federal government and proven ability to manage contracts to monitor and improve performance. You will contribute to the enhancement and modernisation of our enterprise ICT environment and contribute to the achievement of our Strategy 2028 strategic plan.

In this role you will:

• Develop productive working relationships with our primary ICT managed service provider, other key suppliers as required, and internal ICT and Corporate stakeholders.
• Represent the interests of Geoscience Australia and the Commonwealth in contract negotiations, evaluations and regular vendor engagement.
• Establish clear expectations with our primary ICT service provider, and other key suppliers as required, through both the contract, reporting and regular engagement.
• Manage the contract performance for our primary ICT service provider and manage contract performance of other vendors as required.
• Manage risks and issues and review contracts for the ongoing provision of ICT services.
• Review contracts and acceptance certificates, validate invoices and define services to confirm requirements and value for money.
• Manage a small team to deliver financial management and budgetary services to the Enterprise Data and Digital branch, overseeing a multi-million branch budget encompassing ICT assets, software, hardware, support and services.
• Manage and conduct regular meetings, and regular reporting in relation to contract management compliance and performance, ensuring activities are effective and appropriately documented.
• Identify and implement improvements to contract management plans and processes, financial management and budgetary processes.

To be successful in the role you will:

• Establish and maintain effective working relationships with ICT suppliers, clients and Geoscience Australia ICT leadership.
• Establish and improve processes related to contract management and reporting, including service level agreement reporting and invoicing.
• Work collaboratively with the ICT Service Assurance Team to develop processes to enable effective service delivery and contract management and support service improvements.
• Facilitate connections between suppliers, clients and senior leadership to develop a common understanding.
• Demonstrate a high level of initiative, ability to work with limited direction and apply good judgement.
• Develop and lead the delivery of a work plan for the Contract Management Function.
• Excellent planning, organisational, and time management skills.

Required skills, knowledge, experience and/or qualifications

• Managing vendor relationships, evaluation, compliance and performance.
• Drafting and reviewing contracts and developing contract management plans, with advice and support from legal and procurement team.
• 5+ years in financial management and/or ICT procurement, ideally within the Australian Government.

Eligibility

To be eligible to apply for this position you must meet the below eligibility criteria.

• Be an Australian Citizen at the closing date of application.
• The successful applicant must be able to obtain, hold and maintain a Baseline security clearance.
• Commencement of employment is subject to the successful applicant undergoing and satisfying pre-employment screening, which includes a police history check.

Are you unsure about applying?

Did you know that a Hewlett Packard internal report found that men apply for jobs when they meet an average of 60 per cent of the job requirements? Women and other people from diverse backgrounds tend to only apply when they check every box. If you think you have what it takes, but don't necessarily meet every single point on what we are looking for, please still apply or get in touch with the contact officer to learn more about the role.

To Apply

Please visit the
careers page
of our website to submit your application via our e-Recruit system.

Your application should include:

• Your resume (no more than 3 pages)
• A brief statement (no more than 800 words) outlining your transferable skills, experience and
• capabilities related to the role and the value you would bring to Geoscience Australia.

If you have any questions regarding the role, please contact Ravenna Calais or

.

To learn more about applying for roles within the Australian Public Services please review,
'Applying for an APS job: cracking the code'.

Notes

Recruitability

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the position. For more information please visit the
Australian Public Service Commission website.

Hearing or speech impaired applicants are invited to use the National Relay Service by contacting , and requesting to be connected with our Recruitment team on in order to obtain selection documentation.

Technical Assistance

If you require technical assistance, call Human Resources on or email

.

While the position of offer is ongoing, a merit list/pool may be created from this process for similar ongoing and non-ongoing positions over the next 18-months. If you are successful for the merit pool, your details may be shared with other Australian Public Service agencies unless you choose not to have your details disclosed.