Casual Customer Sales and Service Specialist

Job Summary

About Us

We're Telstra – an iconic Aussie brand with a global footprint. Our mission is to build a connected future so everyone can thrive. We're known for delivering cutting-edge tech on Australia's best network, and we're just as committed to creating a workplace where you can grow, thrive, and be your best.

At Telstra, you'll be part of a team that values human connection, wellbeing, and choice. We're not just a tech company – we're a people company.

About the team

Telstra Business Technology Centres (TBTCs) are designed to support small and medium businesses with tailored ICT solutions. As part of our fully branded Telstra channel, TBTCs offer expert advice and professional services that help businesses spend less time troubleshooting tech and more time growing.

About the role

We're looking for a driven Casual Customer Sales & Service Specialist with a passion for outbound sales and teleappointing. You'll be the voice of Telstra, engaging with business customers over the phone to uncover needs, offer tailored solutions, and drive meaningful conversations that convert into sales.

This is a fast-paced, high-energy role where your ability to build rapport quickly and close with confidence will be key to your success.

Work Location: 38A Douglas Street, Milton, QLD 

Key Responsibilities

• Proactively reach out to business customers via outbound calls to identify needs and offer tailored Telstra solutions
• Use your natural curiosity and communication skills to create effortless and brilliant customer experiences
• Apply your product knowledge to deliver commercially effective solutions that meet customer needs
• Influence and negotiate with confidence to overcome objections and secure appointments or sales
• Collaborate with internal teams to ensure seamless delivery of products and services
• Build and manage relationships with key customer targets to maximise opportunities
• Take ownership of customer issues and follow through to resolution
• Contribute to an inclusive and culturally aware team environment

About You

• You thrive in outbound sales or teleappointing roles and love the buzz of hitting targets
• You're confident on the phone and can build rapport quickly with a wide range of customers
• You're motivated by KPIs and know how to turn a "maybe" into a "yes"
• You're a fast learner who's hungry to grow and take on new challenges
• You've worked in a customer-facing or call center role and know how to juggle priorities
• Telstra experience is a bonus, but not essential

Key Skills Required

• Communication
• Customer Engagement
• Selling Products & Services
• Group Problem Solving
• Resilience

Ready to connect with your next career move?

If this sounds like the perfect fit, we'd love to hear from you.

Apply now and attach your CV to take the first step toward joining a team that's shaping the future of business tech.

As part of your application with Telstra, you may receive communications from us on for job applications in Australia) and for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritize creating a workplace culture where everyone is safe and can thrive. 

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We are aware of the current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found