Inbound Contact Centre Agents

1 day ago

Brisbane, Queensland, Australia Qscan Group Full time $45,000 - $60,000 per year

Join Our Team and Shape the Future of Patient Care
At Qscan Group, we are committed to the patient and referrer experience, positioning ourselves as a leading provider of quality radiology services. Recent feedback from our patients, referrers, and teams has driven exciting national changes to enhance our pre-clinic service delivery – and now you can be part of it.

We have introduced a new
National Customer Service Department
, designed to ensure patients and referrers can connect with us via their channel of choice. This function will play a vital role in delivering exceptional service, supporting in-clinic teams, and strengthening relationships with our referrers.

As part of this transformation, we are expanding our
Inbound Customer Service team
– and we are looking for passionate and customer-focused professionals to join us.

About The Opportunity
We are seeking
Permanent Full-Time/Part-Time Inbound Contact Centre Agents
to join our team with opportunities based at our
Robina, Redcliffe, Toowong
and
Clayfield
locations.

In this role, you will be the first point of contact for our patients and referrers, delivering a high standard of service while ensuring quality bookings are made efficiently and accurately.

What We Offer

  • Structured onboarding program with dedicated training and guidance from our Contact Centre Trainer.
  • A supportive, collaborative team environment within the new National Customer Service Department.
  • Strong leadership from our Inbound Channel Manager, along with ongoing Team Leader support and coaching.
  • Access to dedicated resources and new technology developments.
  • Reward and recognition initiatives.
  • Opportunities for career progression and growth across Qscan Group.

Key Responsibilities

  • Provide a high-quality service to all inbound enquiries via our contact centre.
  • Convert calls and enquiries into accurate bookings, setting up in-clinic teams for success.
  • Ensure patients are fully prepared for their appointments, providing clear information on arrival times, preparation requirements, and cost estimates.
  • Manage patient referrals from our website and referrer networks.
  • Maintain accurate patient records and facilitate seamless transfer of pathology and imaging history.
  • Work closely with in-clinic teams, Radiologists, and operational leaders to continuously improve workflows.

About You

  • Passionate about customer service, with empathy, care, and compassion at the core of everything you do.
  • A strong communicator who can confidently interact with patients, referrers, and colleagues.
  • Tech savvy, with the ability to navigate multiple systems accurately (experience with RIS or CMS systems highly regarded).
  • Resilient, adaptable, and able to perform under pressure.
  • Previous contact centre or medical administration experience is desirable but not essential.

Next Steps
If you're excited about the opportunity to join our Inbound Customer Service team, we'd love to hear from you Simply click the
Apply Now button
below to submit your application.

For any questions about the role, please reach out to Sophie Mantellato, People & Culture Business Partner

  • Contact Centre Agent

    5 days ago

    Brisbane, Queensland, Australia National Storage Full time $104,000 - $130,878 per year

    It's an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader within Australia and New Zealand for all things storage.Established in 2000, National Storage is one of Australasia's largest self-storage providers, tailoring self-storage solutions in 270+ storage centres across Australia and New...

  • Contact Centre Consultant

    1 week ago

    Brisbane, Queensland, Australia Hays | Contact Centres Full time $60,000 - $90,000 per year

    Customer Service Consultant position is with a well-established Australian customer-owned Bank Your new companyThis customer-owned institution in Brisbane is looking for a passionate Customer Service Consultant to become part of their forward-thinking, supportive team. With flexible working arrangements designed for real work-life balance, you'll have the...

  • Contact Centre Officer

    4 days ago

    Brisbane, Queensland, Australia National Heavy Vehicle Regulator Full time $60,000 - $80,000 per year

    About the roleBased at ourNewstead officetheContact Centre Officerwill work within our award winning small inbound customer contact centre to provide exceptional customer service whilst providing solutions to queries.You will need to take ownership and initiative to solve customer problems, working across the business with interpersonal sensitivity, and...

  • Contact Centre Officer

    4 days ago

    Brisbane, Queensland, Australia NATIONAL HEAVY VEHICLE REGULATOR Full time $82 per year

    About the roleBased at our Newstead office the Contact Centre Officer will work within our award winning small inbound customer contact centre to provide exceptional customer service whilst providing solutions to queries.You will need to take ownership and initiative to solve customer problems, working across the business with interpersonal sensitivity, and...

  • Contact Centre Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Belgravia PRO Full time $60,000 - $80,000 per year

    Contact Centre Consultant Remote Working Location (Work from home)Exciting opportunity to be part of an amazing work culture Flexible working location and hours Supportive environment with loads of employee benefits Belgravia's customer care team is looking for passionate Contact Centre Consultants in our Tourism division. The Role To provide support to...

  • contact centre consultant

    2 weeks ago

    Brisbane, Queensland, Australia Brisbane City Council Full time $79,158 - $84,309 per year

    Personnel Area: Customer ServicesBranch: Library and Customer ServicesSalary Range: Band 3: AUD: $79,158.00 to $84,309.00 per annum plus superannuation(Remuneration stated is for the full-time positions)Work type: Multiple Temporary 2 year full-time opportunitiesOur BusinessBrisbane City Council is one of the largest local governments in the Asia-Pacific...

  • Contact Centre Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Bank Australia Full time $60,000 - $90,000 per year

    Posted: 29/08/2025Closing Date: 26/09/2025Job Type: Permanent - Full TimeLocation: BrisbaneJob Category: Banking and Financial ServicesThrough the merger of Bank Australia and Qudos Bank we're creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we're building on the strong foundations...

  • Banking Consultant, Contact Centre

    4 weeks ago

    Brisbane, Queensland, Australia ANZ Full time

    Join to apply for the Banking Consultant, Contact Centre - Suncorp Bank (Multiple Vacancies) role at ANZ18 hours ago Be among the first 25 applicantsJoin to apply for the Banking Consultant, Contact Centre - Suncorp Bank (Multiple Vacancies) role at ANZAbout UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of...

  • Customer Care Centre Supervisor

    4 weeks ago

    Brisbane, Queensland, Australia Hastings Deering group Full time

    Customer Care Centre Supervisor page is loadedCustomer Care Centre SupervisorApply locations Australia | SEQ | Brisbane - 1123 Beaudesert Rd time type Full time posted on Posted Yesterday job requisition id JR116437Company :Hastings Deering (Australia) LtdAbout the RoleHastings Deering is seeking a Customer Care Centre Supervisor to lead our Level 1 Customer...

  • Contact Centre Officer

    2 weeks ago

    Brisbane, Queensland, Australia TrooCoo Full time $60,000 - $80,000 per year

    About Brighter Super: Our Brighter Super team is essential to our success, embodying our core values of Integrity, Trust, and Partnership. We value every Brighter team member – Bright People, Brighter Futures. This commitment ensures a positive and collaborative work environment where each individual can thrive. Together, we are building a brighter...