Administrative Officer

• Women's and Children's Health Network, Health Information Management Services, Kaurna Land, North Adelaide (5006)
• Classification/Salary - ASO2 - $58,709.00 to $63, % Superannuation and Salary Sacrifice Benefits
• Employment Full time - Term Contract (temporary up to 08 May 2026)

About WCHN

Join the Women's and Children's Health Network (WCHN), South Australia's leading provider of care for women, babies, children and young people. We're shaping the future of healthcare through compassion, innovation and excellence — with our communities at the heart of everything we do.

What WCHN Can Offer You

• Access to salary packaging benefits of up to $9,010 each FBT year for living expenses (e.g. mortgage, rent, utilities, groceries), plus an additional $2,650 each FBT year for meal entertainment expenses.
• Access to Fitness Passport (workplace health and fitness program that gives you and your family access to a wide choice of gyms and pools across South Australia.)
• Free public transport to and from the Women's and Children's Hospital for SA Health metropolitan hospital staff (excludes network community sites).
• Support for you and your family via our Employee Assistance Program.
• Relocation financial support may be negotiated, subject to eligibility. Click here for details and contact the enquires person for further information.

About the role

The Administrative Officer – Paediatric Admissions is accountable to the Manager Paediatric Admissions Centre & Paediatric Emergency Clerical Services, Health Information Management Services for the provision of a confidential reception and administrative support service. The incumbent will support clinical staff in the delivery of health care services within the scope of Admissions for all Paediatric Admissions to the Women's and Children's Health Network, which includes the registration and admission of patients.

Key duties of the role

• Confidential, courteous, empathetic, and prompt management of enquiries, both face to face and over the telephone, redirecting or actioning as appropriate.
• Operation of the telephone system and overhead communication system is coordinated.
• Incoming and outgoing phone calls (including paging) are appropriately coordinated, screened, and initiated for staff and clients.
• Messages are accurate and appropriately distributed.
• Appropriate resolution of complex enquiries and customer complaints in collaboration with colleagues and management.

Skills and Experience

• Use initiative, be resourceful and work under limited direction with competing priorities in an adverse, high workflow environment, set priorities, to work to deadlines and perform all duties effectively with a high level of accuracy.
• Communicate effectively with consumers, staff, external agencies, and members of the public demonstrating a high level of interpersonal skills and the ability to provide superior telephone manners.
• Demonstrated experience in the provision of an efficient front line, customer focussed service.
• Working independently and within a team environment with the ability to confidently contribute to the team goals and outcomes.

Enquiries can be directed to

Jessica Buckham - Position: Service Development Consultant - Phone: E-mail:

Want to learn more about career opportunities at WCHN? Click Here to discover how you can Realise Your Potential and join one of our many teams making a positive difference in the community.

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To learn more about this role — including key selection criteria, special conditions and minimum requirements — please refer to the attached role description and the document checklists below:

• M61807 AS02 ADMP Admin Officer Role Description 2021
• Immunisation Requirements Checklist
• Applicant Documents Checklist

The South Australian public sector promotes diversity and flexible ways of working part-time.  Applicants are encouraged to discuss the flexible working arrangements for this role. Want further information on applying and winning this role, go to our SA Health Careers Site for the Australian Applicant Guide or if you are an international applicant, check out the International Application Guide.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Application Closing Date: Tuesday 11th of November :55pm)