Guest Services Agent

3 hours ago

Sydney, New South Wales, Australia CASTLEREAGH BOUTIQUE HOTEL Full time $30,000 - $40,000 per year

Guest Services Agent

CASTLEREAGH BOUTIQUE HOTEL

Sydney NSW

Front Office & Guest Services (Hospitality & Tourism)

Casual/Vacation @ $30 - $40 per hour

We are looking for a Guest Services Agent for Castlereagh Boutique Hotel reporting directly to the Front Office Manager.  A rare vacancy is now open for a "hands on", passionate Front Desk Receptionist at our historic hotel in the CBD

About the role:

Maintain an efficient, friendly professional approach to all duties performed in the

role of Receptionist.

Rotating Shifts according to roster requirements.

Attend to guest enquiries either by phone or in person.

Check in and check out guests in a professional manner, with a smile.

Ensure cash, credit cards and other forms of payment are handled honestly and accurately.

Process reservations either by phone, fax, or email.

Handle Club Member enquiries.

Ensure other Front Desk related duties are handled quickly & efficiently.

Be available for up to 38 hours over a 7-day roster including weekends as required.

What we need from you

Australian Resident – No Working or student  Visa

Unlimited and unrestricted working rights for Australia required, well groomed, another language an advantage.

Minimum 12 months experience or similar position (desirable) in a hotel or 12 months experience in a front office environment.

Valid RSA

Current Valid First Aid Certification

Confident, written and verbal communication skills in English and an excellent attention to detail

Resilience

Strong Communication skills

Organizational skills and ability to prioritize workflow and workload

Ability to work unsupervised and as part of a team during the day.

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