Strategic Account Manager

1 day ago

Sydney, New South Wales, Australia ATPI AUSTRALIA Full time $80,000 - $120,000 per year

Are you an energetic travel professional who thrives on strategically managing a customer portfolio and providing an exceptional customer experience? Do you relish working in a fast-paced environment focusing on building lasting relationships and ensuring customer satisfaction, growth, and retention? Your in-depth experience in the corporate travel industry is crucial to this role, where your portfolio will include a diverse mix of global, regional, and local customers.

ATPI is a world leader in delivering solutions and services to companies requiring complex logistical management of their staff travel, and with the recent acquisition by Direct Travel, has become a powerhouse in the industry.

ATPI awarded "Most Outstanding Global Travel Management Company" at NTIA 2024 and 2025

The Strategic Account Manager's role includes but is not limited to:

  • Establishing business plans, providing consultative analysis, and conducting quarterly reviews.
  • Monitoring business plans alongside monthly revenue targets, forecasts, and customer objectives.
  • Developing and maintaining strong client relationships through regular client contact and communications with global account managers and internal teams.
  • Working closely with clients and in-house operations to ensure a consistent and SLA-driven service delivery
  • Continual review of the customer value proposition to ensure retention and success with re-tenders
  • Effectively demonstrate the company's operating and analytical tools at the client level.
  • Identifying opportunities for business growth within existing portfolios

To be successful in this role you will need to have:

  • A minimum of 3 years in Key Account Management in the corporate travel industry
  • Strong relationship-building skills
  • Demonstrated success in a client experience/account management role in the corporate travel industry
  • Excellent presentation and communication skills, both written and verbal
  • Budgeting, forecasting, and sales reporting experience
  • Sound attention to detail and time management
  • Driven and resilient with the ability to self-manage and prioritise
  • Proficiency with Microsoft Office, familiarity using a CRM system, and ability to adapt to new software programs.
  • Creative "outside the box" thinking.

If you are not experienced and do not fit the criteria you may not receive a response.

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