Customer Support Agent

About CLV

Campus Living Villages (CLV) is the leading provider of on-campus student accommodation. With over 28,000 beds owned, managed or under development across Australia, the United States, United Kingdom, CLV has an extensive track record for creating quality, purpose-built facilities and managing exciting student communities around the globe.

CLV is committed to creating a vibrant workplace culture grounded in our core values: Care, Accountability, Integrity, and Teamwork. By embracing these principles, we foster an environment where everyone can thrive and enjoy meaningful collaboration. Join us in building a supportive and inclusive team

About the Role

We have an exciting opportunity available for an experienced Customer Support Agent to join us at Student Village Melbourne, on a fixed-term part time basis. Working hours are subject to 3 days a week from 9am – 5pm on Fridays, and 7am – 3pm on Saturday and Sundays with the potential for additional shifts during peak times/annual leave coverage.

Reporting to the Operations Manager, this person will possess energy, positivity and initiative and be committed, flexible, confident and team-focused. The ideal candidate would demonstrate integrity and high ethical standards.

Key Responsibilities

• Consistent delivery of exceptional customer service, providing friendly and helpful support to residents and visitors.
• Assist residents with account enquiries, information on support services, local area information and facilities information.
• Assist with property inspections during tenancy, pre and post arrival.
• Ensure that high levels of detail and accuracy are applied to customer records.
• Ensure all associated policies and procedures are followed.
• Provide accurate and timely information to prospective residents.
• Create a positive impression for all prospective customers.
• Promote a customer first culture and ensure customer expectations are met or exceeded.
• Support village management with other operational activities throughout the village
• The responsibilities of this role may evolve based on the changing needs of our residents and the business. We seek candidates who are adaptable and open to taking on new challenges as they arise.

Essential Skills, Experience and Qualification

• Commitment to consistently delivering the highest levels of customer service.
• Experience in a similar role, preferably in an accommodation setting.
• Excellent verbal and written communication skills
• Excellent organisational and planning skills.
• Computer literate, with proficiency in Microsoft Office suite, database management systems, web content management systems and design systems
• Current National Police Clearance Check

Why apply for this role?

• Have a day off on your birthday on us.
• CLV offers an attractive total fixed remuneration (TFR) which includes employer superannuation contributions
• Access to Employee Assistance Program (EAP) with a high focus on employee's wellbeing
• Discount program (Flare) with discounts on everyday items and big-ticket items
• Employee recognition awards

Campus Living Villages Welcomes You to Apply

To submit your application for this opportunity, please send your cover letter, updated CV and any other supporting documentation via Seek.

Applications must be received by 5PM Monday 6th October.

Campus Living Villages Australia is an equal opportunity employer who recognises everyone is unique. We welcome you for who you are – as you are, so if you require any adjustments to the recruitment process, please contact us so we can discuss this further.

We welcome and encourage applications from First Nations people, recognising the value, unique skills, and knowledge that First Nations employees bring to the workplace. We encourage applications from people of all genders and backgrounds and applications for employment will not be assessed on any basis that contravenes relevant anti-discrimination legislation applicable within Australia.

Applicants must possess a valid visa that grants working rights in Australia to apply.

Only direct applications from candidates will be considered.