Senior Officer, Operations

Job no: 579022

Work type: Full-time

Location: Geelong - Waurn Ponds, Melbourne - Burwood

Categories: Administration

• Burwood Campus preferred or Waurn Ponds + hybrid work arrangements
• Full-time and fixed-term: 3/3/2026 to 5/10/2026
• HEW 6 $96,276 - $103, % Superannuation

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

About the role:

The Senior Officer, Operations & Support provides logistical and administrative support for the School of Information Technology's Capstone Program, ensuring smooth delivery of events, student activities, and processes. The role works closely with stakeholders to manage technical infrastructure, accommodate enrolments, and optimise workflows to support both students and staff.

As a Senior Officer, Operations & Support, you will:

• Play a key role in the smooth running of the Capstone Program, providing dynamic administrative support for exciting program activities and events.
• Collaborate with diverse stakeholders and the OnTrack project team to innovate and streamline technical workflows, ensuring seamless program delivery.
• Be the trusted go-to person for student queries, offering expert guidance on Capstone processes and helping students navigate their education journey.
• Manage and maintain vital records, documentation, and resources, ensuring transparency and easy access for all involved.
• Collect valuable feedback from students, mentors, and stakeholders to continuously improve the program, while supporting students with project management and industry connections for their Capstone projects.

In a typical day, you will:

• Prioritise tasks and evaluate progress, overcoming obstacles and finding effective solutions to achieve outcomes.
• Proactively identify areas for improvement, seek feedback from colleagues and stakeholders, and take action to drive positive change.
• Coach and support team members, fostering their growth and development while collaborating across teams to share knowledge and expertise.
• Build strong, respectful relationships with colleagues across the University, understanding how your work contributes to the broader organisational goals.
• Continuously seek to improve personal impact through self-awareness, emotional wellbeing, and adapting positively to change, while ensuring excellent customer service and effective communication with a diverse range of stakeholders.

To be successful, you'll have:

• A degree in a relevant field (IT, business, or project management) with relevant experience ideally within an IT or project-based setting, or equivalent combination of experience and education.
• Extensive knowledge and experience in technical or administrative fields, with a focus on complex organisational structures.
• Proven experience in administrative roles within large organisations, navigating complex policies and procedures.
• Ability to thrive in high-pressure, diverse environments, handling face-to-face, phone, and written communication.
• Proficiency with software tools such as MS Teams, Zoom, Trello, and GitHub for effective collaboration and support.

Here's how to apply:

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Michelle Yu (Coordinator, Industry Projects) via

Applications for this position close on Wednesday, 31 December 2025.

Please note, the University will be closed from Tuesday, 23 December and will reopen on Monday, 5 January 2026. Recruitment outcomes and further communication regarding this position will not be provided until the new year.

Who are we?

Deakin is a cutting-edge public university headquartered in Victoria, revolutionising education with 61,000 students across our campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, Deakin University Lancaster University Indonesia (DLI), GIFT City, India, and our vibrant online environment. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Advertised: 11 Dec 2025 AUS Eastern Daylight Time

Applications close: 31 Dec 2025 AUS Eastern Daylight Time