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Area Support Manager
2 weeks ago
Support the people who deliver the care.
National Patient Transport (NPT) is Australia's leading Non-Emergency Patient Transport provider. We deliver safe, reliable, and compassionate services in partnership with Ambulance Victoria and major health services across the state.
We're seeking an Area Support Manager based out of Campbellfield to provide operational and people leadership across our Metro North-East branch and surrounding sites. This is a pivotal role ensuring our crews are supported to deliver safe, high-quality patient care.
The OpportunityAs an Area Support Manager, you will:
- Supervise and support road crews across Campbellfield and the North-East region, ensuring compliance with regulations, contracts, and NPT policy.
- Build engagement and morale by maintaining daily communication and conducting regular staff check-ins.
- Coach and support staff to meet performance expectations, addressing issues in a fair and transparent way.
- Conduct probationary reviews (1, 3, and 5 months) and ensure new PTOs complete their 100 hours of clinical supervision.
- Lead branch engagement activities including toolbox talks, consultative meetings, and staff events.
- Oversee branch facilities, fleet, and equipment to ensure safety, compliance, and readiness.
- Develop and monitor return-to-work plans for injured workers, applying early intervention strategies.
- Liaise with the Regional Manager, Duty Managers, Fleet, HR, Rosters, and the Operations Centre to maintain high operational standards.
- Complete at least one on-road shift per month to maintain clinical competency and credibility with crews.
We're looking for an experienced operational leader with strong people skills. You'll bring:
- Proven experience managing people in an operational environment.
- Solid knowledge of NEPT regulations and relevant industry standards.
- Excellent communication and conflict resolution skills.
- A coaching style that motivates and supports staff.
- Professional integrity, resilience, and sound problem-solving skills.
- Strong computer literacy and the ability to work confidently with workforce systems.
- Relevant NEPT industry qualification
- Desirable - strong clinical experience in the NEPT sector
At NPT, you'll be part of a supportive, purpose-driven team where your leadership makes a real impact. We offer:
- A visible leadership role where you can influence both people and operations.
- Opportunities for ongoing professional development and career progression.
- The ability to shape workplace culture and strengthen engagement across teams.
- A chance to contribute directly to Australia's largest NEPT provider.
- Role: Full-time, 76 hours per fortnight.
- Location: Based at Campbellfield, supporting Metro North-East operations.
- Reporting to: Regional Manager.
- Roster: Primarily weekdays; some after-hours or weekend work may be required.
If you're ready to lead with purpose and support our teams in delivering quality patient care, we'd love to hear from you.
Apply today and join NPT, Australia's leading NEPT provider.
