Assistant Manager

3 days ago

Brisbane, Queensland, Australia OTR Full time $90,000 - $120,000 per year

Assistant Manager - Sunnybank

Who We Are

OTR Group comprises over 1,000 retail, convenience, and quick service restaurants – including brands such as
Reddy Express
(formerly known as Coles Express), SmokeMart Giftbox, and in S.A., Krispy Kreme, Hungry Jack's, Oporto, Guzman y Gomez and many others. OTR Group is part of the
Viva Energy Australia Group
– an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians.

With Viva Energy Australia's national footprint and OTR's history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

The Role

Reporting to the
Site Manager
, the Assistant Manager supports the delivery of safe, compliant, and customer-focused site operations. This role plays a key part in driving financial performance, maintaining retail standards, and building an engaged, high-performing team.

You will act as
Site Manager relief
when required, ensuring operational continuity, leadership stability, and consistent customer experience. This position is ideal for a motivated retail leader ready to step up and take on more responsibility within a dynamic and supportive environment.

Responsibilities

The Assistant Manager provides leadership support across all operational areas of the site. You will champion safety, deliver excellent customer service, drive sales, manage business and cost controls, and contribute to a culture of teamwork, compliance, and continuous improvement.

You will provide:

  • Health, Safety & Compliance
    : Support HSSE policies and processes, report hazards and incidents, and ensure food/environmental safety standards are met.
  • Customer Experience
    : Role model outstanding service, resolve enquiries, and drive improvements to the customer journey.
  • Sales & Retail Standards
    : Support sales growth through effective ordering, stock availability, merchandising, and promotional execution.
  • Team Engagement
    : Role model company values, foster a culture of trust and recognition, and support team development.
  • Operational Excellence
    : Assist in managing business controls (cash, costs, stock, payroll, security, price execution) and support Site Manager in meeting performance targets.
  • Continuous Improvement
    : Contribute ideas, support change initiatives, and encourage smarter ways of working.

What We Offer

  • Opportunity to grow into a leadership role with a supportive national brand.
  • A hands-on environment where your contribution directly impacts customer and business outcomes.
  • Staff discounts and access to our free and confidential Employee Assistance Program (EAP).
  • Be part of a retail network that values customer service, teamwork, and safety.

About You

  • Previous retail or service leadership experience (fuel, QSR, or convenience highly regarded).
  • Ability to deliver results across customer service, sales, and operations.
  • Strong communication skills and the ability to engage with diverse teams.
  • Hands-on, flexible, and customer-focused approach.
  • Interest in developing leadership skills with potential to step into a Site Manager role.

We welcome applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander people, and encourage and support diversity in our traditional and non-traditional roles.

Please note: This role is being sourced by our internal Talent Acquisition team; therefore, we will not be accepting applications via external recruitment agencies.

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