Field Service Technician

Are you an experienced field/service technician with a passion for problem-solving? Do you take pride in your work, are committed to delivering your best every day, and understand the importance of reliability in both customer service and team collaboration? If you're someone who enjoys a good laugh and thrives in a hardworking, supportive environment, we want to hear from you

Role Overview:

As a Field Service Technician with HLS Healthcare, you'll have the opportunity to travel across Victoria (and occasionally interstate) to meet with our valued customers. Your role is vital in providing top-notch service and maintenance for our patient handling equipment, ensuring that people with disabilities have the support they need in their daily lives.

We believe in quality and service excellence, and we need someone who shares these values and will represent us with integrity and passion.

What We Value:

We are looking for individuals who align with our core values:

• H - Honesty: We work together transparently and openly.
• I - Integrity: Strong moral values guide our actions.
• P - People: Empathy and a commitment to serving at the highest level.
• P - Passion: Passion for the work we do and the people we serve.

As a technician, you will be the face of our company, so these values must shine through in everything you do—whether it's customer interactions, service delivery, or teamwork.

About HLS Healthcare:

HLS Healthcare is a leading provider of high-quality lifting and transfer equipment for individuals with disabilities. Our products are used in hospitals, aged care homes, schools, special accommodations, and residential settings. We proudly represent some of the best brands in the industry, with a focus on quality over price.

Key Responsibilities:

• Travel throughout Victoria (and occasional interstate travel) to meet customers and provide essential service and repairs for patient handling equipment. This role is perfect for someone based in the Western Suburbs.
• Regional travel is required throughout Victoria-approximately once a month, including 2-4 nights away.
• Use software programs like Simpro and MS Teams to manage your daily tasks.
• Conduct equipment repairs across hospitals, aged care facilities, and residential sites.
• Test and certify patient lifting systems using our internal mobile app.
• Assist HLS installers on-site when needed.
• Maintain your company van with weekly stocktakes and cleaning.
• Contribute to smooth warehouse operations and stock management.
• Comfortably use and adapt to various apps and new software systems.

Benefits:

• Work in a supportive, growing team with opportunities for career progression.
• Job security in a role that directly impacts the lives of individuals in need.
• Full-time, Monday to Friday schedule (8:00am - 4:00pm), with no weekend or rostered shifts.
• Company vehicle, laptop and mobile phone provided.

Skills & Experience:

• A minimum of 3+ years as a service technician is required.
• Experience with mechanical systems is important.
• Strong fault-finding and problem-solving abilities.
• Comfortable using technology, apps, and software (daily use).
• Full, unrestricted driver's license is a must.
• An electrical or electronic qualification is a plus but not essential.
• Experience in the healthcare industry is beneficial but not mandatory.

Personal Attributes:

• Honest, energetic, and self-motivated.
• Able to work independently while being technically proficient.
• Excellent communication skills (both verbal and written).
• Sensitivity to the needs of healthcare staff and patients.
• Strong desire to exceed customer expectations and grow within your role.
• Physically fit—this role involves working with equipment, climbing ladders, and some lifting.
• A pride in your appearance and the quality of your work.
• Comfortable following company policies and procedures, and working closely within a team.
• Adherence to WHS regulations and a mature, organized approach to work.
• A good sense of humor and a positive, team-oriented attitude.

How to Apply: Please submit your resume with a cover letter outlining why you are the ideal fit for this role. Applications without a cover letter will not be considered.

Note: A National Crime Record Check, Pre-Employment Medical Check, and required healthcare vaccinations are mandatory for this role.

At HLS, we pride ourselves on offering a diverse, inclusive, and opportunity-driven work environment.

Due to the large amount of applications we received, only short-listed candidates will be contacted.