
Customer Service Manager
2 weeks ago
About the Role:
We're on the hunt for a passionate Customer Service Manager who can lead our support team to deliver outstanding service across channels. If you love solving problems and creating positive customer experiences, we want to hear from you
Key Responsibilities:
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Lead and manage the customer service team
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Handle escalated customer queries and complaints
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Monitor SLAs and ensure high service standards
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Train, coach, and support staff development
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Drive service improvements based on feedback and data
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Manage CRM platforms and maintain accurate records
What We're Looking For:
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3+ years of experience in a customer service leadership role
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Strong communication, empathy, and conflict resolution skills
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Experience managing support teams in call centre or online environments
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Analytical thinker with a passion for improving systems and processes
Why You'll Love Working with Us:
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Competitive salary with super
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Inclusive, people-first workplace
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Real career growth potential
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Monday–Friday schedule with work-life balance
Apply now to lead a customer-focused team making a real impact
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