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Connectivity Support Specialist

2 weeks ago

Adelaide, South Australia Hexicor Full time $60,000 - $90,000 per year

In this role, you'll be the first point of contact for clients and internal teams, providing support across Telstra connectivity and mobility services. From answering enquiries and processing orders, to resolving issues, you'll make sure our clients feel supported every step of the way.

Technical skills can be taught — what we value most is your ability to put customers first, communicate clearly, and deliver on promises.

What you'll do

  • Assist clients via email and phone with connectivity and mobility enquiries

  • Provide product information and tailored recommendations

  • Process orders for mobility, fixed line, and internet services (including NBN and ADSL)

  • Coordinate hardware procurement and service connections

  • Follow up on service faults and keep clients updated

  • Support billing enquiries with empathy and professionalism

  • Keep accurate records and contribute to process improvements

What you'll bring

  • A genuine customer-first mindset — clients know they can count on you

  • Punctuality, reliability, and pride in following things through

  • Excellent written and verbal communication skills

  • Strong organizational skills and attention to detail

  • Ability to stay calm and focused in a fast-paced environment

  • A team-first approach with a positive, can-do attitude

Bonus points if you have experience with Telstra systems or connectivity services — but it's not essential. We'll support you with training.

What's in it for you

  • Join a collaborative and supportive team that values growth and innovation

  • Flexible working arrangements (Adelaide office + work from home)

  • Opportunities to grow your career into technical, account management, or leadership pathways

  • Be part of a business that rewards reliability, teamwork, and customer-first thinking

If you're ready to bring energy, reliability, and a service mindset to a role where no two days are the same — we'd love to hear from you.