Qualifications Administrator

About Us  

Harness Energy is a people focused business helping people realise their potential through our unique value proposition as a Labour Hire, Registered Training Organisation (RTO), Group Training Organisation (GTO) and Indigenous Pathways programs provider. We specialise in safety and technical training, apprenticeship and trainee services and Labour Hire Solutions across the medium-to-high risk industries, including, Agriculture, Oil & Gas, Transport, Manufacturing, Warehousing, Construction, Rail & Freight and Mining.  

About the role  

We are seeking a service-oriented Qualifications Administrator to join our high performing Client Services team and support our qualifications process - including funded qualifications enrolments, completions, LLND validations and more in the Oil & Gas, Construction, Business and Logistics industries. In this role, you will contribute to our commitment to maintaining the pinnacle of training standards and your focus will be to assist our clients and candidates through their qualification journey within the above industries. You will be self-motivated, goal-driven, and have the ability to thrive within a team environment.  

The role is based in Brisbane and reports to our National Client Services Manager with key responsibilities including: 

• Process qualification enrolments, LLND results and validations, credit transfer requests, and training plan dispatch.
• Maintain accurate learner data for government reporting; store documents in SharePoint and the SMS (aXcelerate).
• Coordinate with government bodies, clients, and ASSNS in a timely manner regarding student enrolments, progress, completions, and challenges.
• Diligently maintain and manage learner data as per RTO's requirements.
• Engage professionally with clients and students.
• Manage efficient documentation storage.
• Audit Workplace Training assessments and archive student records as per ASQA requirements.
• Oversee the Learner Journey into the qualifications including, encompassing candidate guidance, industry collaboration, and database upkeep.
• Manage digital delivery of certificates and maintain electronic records.
• Assist with the management of assessment workflow, including effective liaison with trainers, students and other staff.

Skills and Experience  

To be considered for the role, you will have: 

• Minimum of 2 years in training/RTO administration (enrolments through completion).
• Proven exposure to training/compliance or VET sector operations; strong documentation and record-keeping.
• High attention to detail for data and compliance; strong organisational and communication skills.
• Proficient with SharePoint Workspace, spreadsheets/databases; experience with student management systems (e.g., aXcelerate).
• Analytical/problem-solving aptitude; adaptable and proactive.
• Knowledge of ASQA requirements and the Standards for RTOs 2025.
• Robust communication skills and a knack for fostering valuable relationships.
• Familiarity with tools like Axcelerate, Office 365 and Shared Drives.
• A Certificate IV in TAE will be a distinct advantage.

Why Join Harness?   

Harness is all about people realising potential We foster an entrepreneurial mindset to give our people the space to support their growth and development. To allow creativity and engagement, we provide the following: 

• Competitive Remuneration Package.
• Conducive environment
• An engaging, team-oriented culture.
• Complimentary onsite parking.
• All necessary work tools i.e., laptop, workstation, branded uniforms etc.
• 2 weeks shut down over the Christmas and New Year period to enjoy the festive season with friends and family
• Continued Professional Development to boost your role and future aspirations.

How to apply 

If you meet the specified criteria and are keen to join a Nationally recognised and award-winning organisation where you will be recognised and rewarded for your valuable contributions, then click the apply button to send us your updated resume or call Pooja Dhaga - National Client Services Manager on to discuss the role in detail.    

*PLEASE NOTE: WE WILL NOT BE ACCEPTING ANY INTERNATIONAL APPLICATIONS AT THIS STAGE*