Customer Relations Consultant

6 hours ago

Adelaide, South Australia Westpac Group Full time $60,000 - $90,000 per year
Description

Create your best future and join Westpac as a Customer Relations Consultant (Margin Lending) – BT

What's the role?

Incredible 12 Month Maximum term opportunity to join BT's  Service and Operations team.  As a Customer Relations Consultant, you'll be responsible for servicing all inbound contacts within a structured call centre environment from existing and prospective customers, employers and financial advisers regarding products and services offered by BT Financial Group. The Consultant will manage customer's expectations of service levels and always deliver a superior customer experience. This role is full time, Adelaide based – Monday to Friday role. 

What do I need?

  • Previous experience in a customer service role is essentially, ideally within Financial Services / Banks
  • Relevant industry qualifications (desirable) 
  • Microsoft Office Suite; Word, Excel, Outlook experience 
  • Superior communication (verbal/written) and interpersonal skills
  • Results orientated with a relentless focus on customer experiences
  • Exceptional customer advocacy and service ethic 
  • Ability to ask the right questions and probe 
  • Strong organisational and time management skills 
  • Collaboration skills and the ability to work as part of a team

Why join us? 

We're obsessed with becoming our customers #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
  • Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. 
  • Tailored learning and development opportunities to help your grow your career within the bank. 
  • Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.

We're all about helping our people grow and succeed. Whether you're a current employee, trainee, or intern, we're committed to your career development Check out our FAQs and internal support resources here.

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