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Account Manager, Customer Success

2 weeks ago

Surry Hills, New South Wales, Australia Hatch Full time $80,000 - $120,000 per year

This is a Account Manager, Customer Success role with Streem based in Surry Hills, NSW, AU
== Streem ==
Role Seniority
- junior

More about the Account Manager, Customer Success role at Streem
Your role as an Account Manager
Our Account Management team is integral in creating stellar customer experiences for our valued clients. As an Account Manager in the Customer Success team, you'll be responsible for collaborating with others to collectively service clients, originating from diverse industries, experiences and backgrounds.

As a member of one of Streem's critical customer-facing teams, you will grow to become your clients' go-to expert for all things media monitoring and insights. It will be your role to deliver top-tier customer service, maximise our users' effective use of the Streem platform, and curate a client experience that is nothing short of exceptional.

Your Day-to-day Responsibilities
Now that we've covered your role at Streem, let's dive into what you will do on a day-to-day basis as an Account Manager in our Customer Success team.

  • Set newly onboarded clients up for success by establishing, customising and managing their Streem account, including the creation of keyword and Boolean searches;
  • Build, maintain and grow strong client relationships by advocating for their experience, with internal and external stakeholders;
  • Educate users of Streem's platform through virtual and face-to-face sessions;
  • Collect customer feedback and collaborate internally to implement improvements;
  • Collaboratively ideate sustainable solutions and opportunities to client challenges;
  • Keep your finger on the pulse of the Australian media, and identify key events that may present opportunities to fortify client relationships;
  • Produce a range of reports, transcripts, summaries, and more, for client use.

You can rest assured knowing that you will be provided with on-the-job training to build the skills necessary to complete these tasks with excellence.

Your Skills And Experience
If you have previous experience with customer service in a corporate environment and you are passionate about creating unforgettably positive client experiences, this is the role for you.

  • 1-2 years' experience in a Customer Success, Corporate Customer Support or Account Management position;
  • Unshakable customer-facing skills, with an ability to take initiative, adapt to changing situations and resolve challenges in a composed manner;
  • Ability to proactively manage conflicting priorities and deadlines in a fast-paced environment, whilst maintaining a sharp attention to detail;
  • Excellent verbal and written communication with an ability to express technical information to diverse non-technical audiences;
  • Strong ability and desire to collaborate with teammates, learn new skills and contribute to a supportive team culture;
  • An interest in and understanding of the Australian Media Landscape.

A few other skills and qualifications that are advantageous, but not required, include:

  • A completed Bachelors' or Master's degree in Communications, Media, Public Relations, Journalism, or another relevant field;
  • Previous experience working within the media or news industries;
  • Prior experience working with media monitoring, intelligence or social listening tools;
  • Confidence working with Excel, Project Management Tools, CRM tools or Boolean.

Our purpose
At Streem, we help Australia's most influential organisations stay ahead of the curve by providing real-time media monitoring and intelligence. From breaking news to trending social posts, we deliver instant access to media across Print, Online, TV, Radio, Podcasts, and Social Media, so our clients never miss a moment that matters.

We're a SaaS company built by passionate people with decades of combined expertise in the media industry, and that sets us apart. Our five core values create an environment where innovation flourishes - we welcome responsibility, push the bar higher, remain easy to deal with, stay tuned in, and we bring the energy every day.

If you thrive in a collaborative, dynamic (translation: fast-paced) environment where innovation is encouraged and impact is real, you'll feel right at home at Streem.

Our culture
We believe in empowering our team and creating an environment where you can do your best work and grow. Happy teams create inspired products, so we always strive to curate a culture and benefits suite that supports, uplifts and develops our staff.

  • Daily gourmet lunches and snacks, prepared by our in-house chef;
  • Hybrid working and access to our dog-friendly Surry Hills HQ, minutes away from Central;
  • Invest in your lifelong learning with an annual $3,000 upskilling allowance;
  • Access corporate discounts and memberships, e.g. One Playground, Anytime Fitness;
  • $2,000 Talent Referral Scheme and Novated Vehicle Leasing;
  • Paid Birthday Leave, Wellbeing Days, Volunteering Days and Blood Donation Leave.

Ready to help to make media meaningful?
Apply now and take the next step in your career with one of Australia's fastest-growing media intelligence platforms

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Streem team will be there to support your growth.


Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

  • Setting up clients for success
  • Building strong client relationships
  • Educating users

Key Strengths

  • Customer service experience
  • Communication skills
  • Adaptability
  • Degree in relevant field
  • Media industry experience
  • Familiarity with tools

Why Streem is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Streem not with Hatch.