Customer Engagement Administration Assistant

2 weeks ago

Perth, Western Australia 2021 Copyright Rocky Bay Limited Full time $60,000 - $90,000 per year
  • Permanent Full Time
  • Cockburn Location 
  • Competitive Salary, including Salary Packaging (up to $18,500) 

Rocky Bay is a leading provider of disability services, offering choice and independence to thousands of children and adults living with disability in Western Australia.

As part of the Customer Engagement team, you are most often the first interaction and contact that our customers have with Rocky Bay. Your role as a Customer Engagement Administration Assistant will be to support the Customer Engagement team to deliver excellent experiences to our customers to facilitate their journey from service enquiry, through to intake, service contract development and renewal.

What makes you right for this role?

  • Experience in providing high quality administrative services within in human service context.
  • Demonstrable commitment to putting customers first and providing exceptional service.
  • Strong attention to detail with a proactive, process-driven approach.
  • Proficient with Microsoft Office (Word, Excel, Outlook) and CRM Systems.
  • Working knowledge of the NDIS and disability sector
  • Ability to complete audits, generate reports, and maintain accurate database records.
  • Excellent time management skills and ability to work under pressure.
  • Ability to work autonomously whilst being a proactive contributor to the team.

What's in it for you? 

  • Maximise your earnings with salary packaging up to $18,550 for living expenses, meals and entertainment - boosting your take-home pay
  • 8% discount on HBF Health
  • Fitstop Gym membership discounts
  • EAP assistance up to 6 free sessions per year
  • Six weeks paid parental leave
  • Bring a friend on-board and earn $2000
  • Fleet cars for work-related travel and free parking
  • Long service leave (pro-rata after 5 years)
  • Quarterly peer awards and length of tenure recognition
  • Purchased Leave Program to increase annual leave up to 6 weeks each year

For more details about career advancement, opportunities and benefits at Rocky Bay, please click on the link below;

We have some strict compliance requirements which will be required if your application is progressed

If you meet the criteria mentioned above, we'd love to consider you.

Click the APPLY button to submit your application. You can also search us on social media platforms by using our hashtag - #therockybayway

At Rocky Bay, inclusivity is a top priority, and that includes making our recruitment process accessible for everyone. If you need any adjustments to accommodate your unique situation or want more information about the role, please reach out to us at  We're here to help

At Rocky Bay, we come from all walks of life. We all have different backgrounds and experiences, making us who we are. We're building a culture where uniqueness is valued- whether race, gender, disability, age, religion or LGBTQIA+ identity. We are committed to building an inclusive team, making us the best we can be. We encourage you to apply.

Rocky Bay acknowledges the traditional custodians on whose land we work, the people of the Noongar and Yamatji nations, and recognise their continued connection to the land, waters and skies. We pay our respect to their Leaders - past present and emerging.

To view the position description click this link

  • Engagement Administrator

    2 weeks ago

    Perth, Western Australia KPMG Full time $60,000 - $90,000 per year

    Are you a strong team player who loves delivering exceptional customer service?Do you like the buzz of working as part of an energic and dynamic Team?Our Business & Engagement Support team delivers comprehensive administrative and operational support to the Tax & Legal division, enabling seamless service delivery and contributing to the division's overall...

  • Engagement Administrator

    5 days ago

    Perth, Western Australia KPMG Australia Full time $60,000 - $90,000 per year

    Job DescriptionAre you a strong team player who loves delivering exceptional customer service?Do you like the buzz of working as part of an energic and dynamic Team?Our Business & Engagement Support team delivers comprehensive administrative and operational support to the Tax & Legal division, enabling seamless service delivery and contributing to the...

  • Administration Officer, Customer Assist

    2 weeks ago

    Perth, Western Australia Heritage Bank Full time $60,000 - $90,000 per year

    DescriptionAbout the role: Full-time, permanent, hybrid role- based out of our Adelaide CBD Head OfficeAt People First Bank, we're committed to helping our customers thrive — even through financial hardship. Our Customer Assist team plays a vital role in delivering this purpose by supporting customers with financial recovery strategies, analysing industry...

  • New Business Administrator

    5 days ago

    Perth, Western Australia ClearView Administration Services Pty Ltd Full time

    We're looking for 2 New Business AdministratorsAnnual salary + up to 10% bonusWhy this is a great opportunityJoin the team at ClearView in a role that's brand‑new and purpose‑built for our Perth office for the first time, because we're operating a follow‑the‑sun service model, you'll play a key role in delivering premium service to our national...

  • Customer Engagement Coordinator

    2 weeks ago

    Perth, Western Australia Ability WA Full time $60,000 - $80,000 per year

    Our Customer Engagement team is a critical link between our organisation and our customers. As a Customer Engagement Coordinator, you will deliver an exceptional experience throughout our customers' journey by connecting them with the relevant services and teams to support their best life. Join a values-driven and passionate team committed to achieving...

  • Administration Assistant

    1 week ago

    Perth, Western Australia Vicinity Centres Full time $60,000 - $80,000 per year

    We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development...

  • Administration Assistant

    2 weeks ago

    Perth, Western Australia ConsMin Full time $60,000 - $80,000 per year

    Introduction:ConsMin is recognised as one of the world's leading manganese producers. ConsMin's Pilbara based at Woodie Woodie Mine and West Perth creates jobs for over 500 likeminded, experienced and talented people who are driven by our Company Values of Dedication, Teamwork, Simplicity, Excellence and Innovation.We are currently seeking an experienced...

  • Administration Assistant

    2 weeks ago

    Perth, Western Australia Clarity Partners Full time $45,000 - $65,000 per year

    About the role:Clarity Partners is partnering with a well-established Civil Engineering company based in Western Australia. The company delivers reliable and high-quality solutions across roadworks, earthworks, and infrastructure projects, supported by a strong commitment to safety, efficiency, and teamwork.We are seeking an Administration Assistant to...

  • Administration Assistant

    1 day ago

    Perth, Western Australia DFP Recruitment Full time $45,000 - $60,000 per year

    Administrative Assistant – State Government | Health, Welfare & Safety DivisionRate: $45–$50 per hour + Super Location: Perth CBD Hours: 37.5 per week – flexible start and finish times Duration: 6-month contract to 30 June 2026, with potential for extension or permanency Type: Temporary casual contract with opportunity for ongoing employment Step...

  • Administration Assistant

    2 weeks ago

    Perth, Western Australia St John of God Health Care Full time $80,000 - $100,000 per year

    Your role at St John of God Healthcare at HomeSeveral casual vacancies are available for Administration Assistants to provide collaborative administration support for the Healthcare at Home team at our Service Delivery Centre, in Mt Lawley.In this role, you will primarily be responsible for Patient Administration consisting of clerical functions associated...