Data Analyst, Lending Systems

• Drive insights and improvements through data analysis and reporting.
• Collaborate across our lending value chain to enhance processes and customer outcomes.
• Permanent, full-time role | Hybrid work arrangements | Based in Newcastle.

About the role

Greater Bank and Newcastle Permanent have come together to form NGM Group Ltd, a powerhouse in customer-owned banking. As part of our commitment to delivering exceptional outcomes for our customers, we empower our people with the tools, data, and insights they need to succeed.

We're looking for a Data Analyst – Lending Systems to join our Lending Operations team. In this role, you'll transform business and lending data into clear, actionable insights, develop high-quality reporting solutions, and help drive smarter decisions and continuous improvements across the organisation.

Key responsibilities

• Develop, maintain, and present reporting solutions that meet business and management requirements in a timely and accurate manner.
• Analyse data trends and processes to identify opportunities for improved business performance and customer service.
• Challenge outdated or inefficient reporting practices, recommending and implementing more effective solutions.
• Ensure all reporting and presentations are accurate, fit-for-purpose, and tailored to the needs of different audiences.
• Support Lending Operations teams with workforce planning tools, reporting, and project initiatives.
• Collaborate with Lending Reporting Analysts to deliver broker origination reporting, commission reconciliation, and payment remittance.
• Partner with internal stakeholders and external vendors to ensure data solutions align with organisational objectives and compliance requirements.

What we're looking for

• Strong analytical and quantitative skills, with the ability to interpret and present data clearly.
• High proficiency in Microsoft Office, particularly Excel, as well as Power BI, Jira, Confluence and SharePoint.
• Attention to detail, accuracy, and a commitment to producing high-quality work.
• Excellent problem-solving, critical thinking, and communication skills, with the ability to tailor messaging to diverse audiences.
• A collaborative mindset with strong interpersonal skills and a drive to support business partners.
• Tertiary qualifications in business, mathematics, information technology, or a related discipline (desirable).
• Experience with SQL query development and data extraction.
• Knowledge or experience in lending or lending operations (desirable).

Why join us?

Beyond the expected perks that we're proud to offer like fitness passports, corporate health insurance, and paid parental leave, we go the extra mile to offer benefits that truly enhance your work-life balance, career growth, and sense of belonging.

• Boredom? Never heard of it.
  We're all about challenging, stimulating work that sparks innovation, fuels passion, and keeps you inspired every day.
• We're all about bringing people together
• whether it's through open conversations, a culture of respect, or just having a laugh in a truly inclusive workplace.
• Learning never stops here.
  Whether it's LinkedIn Learning, formal training, career coaching, study leave, or even a great podcast rec, we support every kind of growth—professional and personal.

About us

As one of Australia's largest customer-owned banks, we're a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we've helped hundreds of thousands of Australians achieve home ownership and providing a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:

• Lead with heart
  – We genuinely care about achieving better outcomes for our customers and communities.
• Own the action
  – We build trust by doing things the right way, with honesty and transparency.
• Embrace opportunity
  – We look ahead, focusing on our strengths and expertise to challenge the status quo.
• Thrive together
  – By working as one, we create the best possible future for our customers and communities

And we're just getting started. Join a team shaping the future of trusted banking and make a real impact where it matters most.

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a
skills assessment
, comprehensive
background check
,
Bankruptcy Check
and a
National Police Check
.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.