Administration Manager

2 days ago

Chermside, Queensland, Australia Perio Care Full time $80,000 - $120,000 per year

Periocare, a leading specialist periodontal practice, is seeking a highly organised and motivated Practice Administration Manager to lead our front office team at Chermside. Reporting to the Business Manager and working closely with the Clinical Manager, you will ensure smooth day-to-day operations, exceptional patient service, and alignment with strategic goals.

Key Responsibilities:

  • Lead and mentor a team of receptionists and treatment coordinators with a hands-on approach
  • Oversee front office workflow, including scheduling, patient communication, and appointment coordination
  • Handle recruitment, onboarding, training, and performance of admin staff
  • Coordinate admin meetings and maintain effective team communication
  • Oversee financial transactions, including HICAPS, EFTPOS, billing, and reconciliation
  • Support compliance activities, accreditation processes, and administrative audits
  • Manage administration-related IT systems and stock
  • Coordinate practice events and social media content
  • Handle patient feedback, compliments and complaints with professionalism
  • Monitor and audit admin systems and procedures to drive ongoing improvement
  • Implement and maintain admin procedures that support efficient operations and excellent patient care

Essential Criteria:

  • Proven experience in dental, healthcare, or medical practice management – or a senior dental support role ready for the next step
  • Strong leadership, communication, and organisational skills
  • High attention to detail, with the ability to multitask and prioritise
  • Proactive, solutions-focused mindset with a strong sense of ownership
  • Positive, can-do attitude with a passion for patient experience
  • High level of computer literacy; experience with Ultimo is preferred, but not essential
  • Commitment to confidentiality and quality patient care
  • Ability to engage, motivate, and support team members to achieve their best

Why Join Un:

  • Above award wages
  • Supportive ownership committed to culture and development
  • Ongoing learning and professional growth opportunities
  • Mentoring from experienced leaders
  • High-quality, patient-focused work environment
  • Collaborative and supportive team
  • Full-time position, 4–5 days per week (negotiable hours, no weekends)
  • Uniform provided

If you're a proactive leader who thrives in a dynamic, patient-focused environment, we'd love to hear from you. Apply now with your resume and cover letter

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